Role Specific Information

Job Description

About the Role

As Loss Prevention Service Specialist, you will engage customers, promote customer service and provide deterrence to theft. You will be highly visible, spend most of your time at the store entrance and other key departments and work to raise shortage awareness among store associates.

What You’ll Do

Work to promote customer service in the store by greeting and supporting customer needs
Promote a neat and clean store appearance at the entrance
Conduct associate package checks
Conduct building and physical security inspections to minimize exposure to loss
Promote a safe environment for associates and customers and respond to emergencies
Supports CCTV surveillance with other Loss Prevention associates as necessary
Build partnerships with store and law enforcement
Additional tasks may be assigned

What Skills You Have

Required

Strong communication and interpersonal skills
Excellent collaboration skills
High ethical standards and adherence to Kohl's policies and procedures

Preferred

Experience in a customer service environment
Prior experience in retail loss prevention, security or law enforcement

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

Ability to perform the accountabilities listed in the “What You’ll Do” Section.
Ability to comply with dress code requirements.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.
Ability to satisfactorily complete company training programs.
Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.
Perform work in accordance with the Physical Requirements section.

Physical/Cognitive Requirements

Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.
Ability to stand/walk for the duration of a scheduled shift (at least 8 hours).
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.

Pay Starts At: $13.00

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Full-Time Loss Prevention Service Specialist

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