Dental Front Office Receptionist

Job Title: Dental Front Office Receptionist / Patient Coordinator (Full-Time)

Location: Phoenix, AZ (Solterra Dentistry)

Compensation: $18.00 – $21.00 / hour + Monthly Team Performance Bonus Potential!

Schedule: Full-Time | Mon & Wed 7:15 AM – 5:00 PM | Tue & Thu 7:15 AM – 4:00 PM | Fri 9:00 AM – 1:00 PM (Half-day Fridays!)

Why You'll Love Working With Us

At Solterra Dentistry, we believe a great dental experience starts the moment a patient walks through our front doors. Led by Dr. Lubomir Manov and Dr. Elizabeth Gubernick, our practice combines high-tech, modern dental care with a warm, family-oriented atmosphere.

We operate out of a beautiful, 8-operatory practice supported by a tight-knit clinical and administrative team (2 Doctors, 2 Hygienists, 2 Assistants, a Sterilization Tech, and a dedicated 2-person Front Desk team). We take pride in cultivating an uplifting, collaborative environment where every team member is valued, supported, and rewarded for our collective success through monthly team performance bonuses!

Key Responsibilities

Patient Hospitality: Warmly greet patients, manage check-in/check-out processes, and maintain an organized, welcoming reception area.
Scheduling & Phone Management: Answer incoming calls, schedule/confirm appointments, optimize the office calendar, and follow up on unscheduled treatment.
Insurance & Billing: Verify dental insurance coverage/benefits, submit claims, collect co-pays/deductibles, and assist with financial options and treatment plans.
Patient Records: Accurately collect and update medical histories, chart details, and insurance information in compliance with HIPAA guidelines.
Team Collaboration: Communicate effectively with our dentists, hygienists, and assistants to ensure smooth daily patient flow.

Qualifications & Skills

Required: 1+ years of customer service, front office, or administrative experience (dental or medical background highly preferred)
Required: Basic dental/medical insurance knowledge and comfortable verifying benefits & co-pays
Required: Exceptional communication, phone etiquette, and organizational skills
Required: Computer proficiency and strong attention to detail with patient records
Mindset: Eager, motivated, fast learner, dependable, and a true team player with a warm, welcoming personality!

What We Offer (Benefits)

Competitive Compensation: $18.00 – $21.00/hr (depending on experience)
Bonus Potential: Monthly Team Performance Bonus opportunity!
Work-Life Balance: Early finish on Fridays so you can kickstart your weekend early!
Comprehensive Benefits Package: Medical, Dental, and Vision coverage
Retirement Security: 401(k) plan with company match
Paid Time Off: Vacation, sick time, and paid holidays
Supportive Culture: Work alongside a collaborative 2-person front desk team with great doctors and clinical staff

How to Apply

If you are a friendly, motivated administrative professional looking for a long-term home with a supportive dental team and performance rewards, we want to meet you! Apply today with your updated resume.

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