Description

Reports To: Maintenance Supervisor

This job description aims to communicate the responsibilities and duties associated with the position of MAINTENANCE TECHNICIAN. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.

The company embraces an “all hands on deck” philosophy - every person is expected to perform any reasonable task or request consistent with fulfilling company objectives.

It is imperative that you review these duties, skills, and physical requirements closely and that you understand that by signing the Job Description Acknowledgement, you are verifying that you can perform all the responsibilities, and have the skills and physical abilities necessary to perform the job as described.

JOB SUMMARY

The MAINTENANCE TECHNICIAN, under the direction of the Maintenance Supervisor, is responsible for performing a variety of general maintenance duties to ensure the property is maintained to the highest standards. These duties include but are not limited to addressing common maintenance issues, carrying out various repairs and installations, and performing routine preventive maintenance. The job is physically demanding, ever-changing, and requires reporting to work “after-hours” (including on weekends) on an on-call basis or during emergencies (e.g., during inclement weather situations). In the absence of the Maintenance Supervisor, the MAINTENANCE TECHNICIAN assumes all maintenance responsibilities.

EMPLOYEE CLASSIFICATION / WORK HOURS

Full-time / Hourly / Non-Exempt (eligible for overtime).
Essential. As an essential employee, the Maintenance Technician may need to report to the property during an emergency to meet business requirements; even when other business sectors and/or federal, state, or local government offices may be closed.
40+ hours per week (some overtime and weekend hours).
Rotating on-call schedule.

WORK LOCATION: ONSITE ONLY (NOT ELIGIBLE FOR REMOTE WORK)

Daily onsite attendance is an essential function of this position. This role does not permit remote work or telecommuting. Employees are expected to be physically present at the workplace during scheduled work hours.

REPRESENTATIVE DUTIES AND RESPONSIBILITIES

The duties outlined below are typical for the position but may not be all-inclusive. Additional or different duties may be required to address business needs and changing business practices.

General

Inspect grounds daily to maintain the overall appearance and curb appeal of the property (keeping grounds neat and free of litter and pet waste).
Inspect buildings, electrical systems, and equipment to ensure safe, well-maintained conditions; identify and report hazards, defects, and needed repairs or adjustments.
Respond to and complete resident service requests (e.g., appliances, leaks, electrical, HVAC, carpentry, doors, locks, windows, etc.).
Troubleshoot and perform basic service and repair on plumbing fixtures; open clogged lines and drains.
Perform routine scheduled preventive maintenance as directed by Maintenance Supervisor and Property Manager.
Assist with preventive maintenance and troubleshooting on HVAC system, changing filters and bearings.
Respond to and complete common area maintenance work orders.
Assist with performing and coordinating all needed make-ready repairs and services to meet make-ready deadlines.
Assist with maintaining appropriate inventory of tools, supplies, and equipment; notifies Maintenance Supervisor of shortages.
Clean breezeways and maintenance shop.
Assist with moving, loading, unloading, storing, and discarding appliances, equipment, supplies, abandoned furniture, etc., as the circumstances warrant.
Assist with snow removal (plow, shovel, rake, and sweep snow) as circumstances warrant.
Perform additional duties assigned by Maintenance Supervisor and Property Manager.

Safety

Must learn and comply with all company safety rules.
Must be knowledgeable of pertinent laws and EPA and OSHA regulations governing proper storage and management of hazardous materials.
Must wear proper protective equipment (PPE) while performing job duties.
Must pay close attention to the overall condition of the property and immediately initiate action to correct unsafe conditions (e.g., broken gates leading to the pool, broken steps, open holes, broken/burned-out common area, or emergency lights).
Must know the location of all utility meter cut-offs, apartment and fixture cut-offs, and sewer cleanouts.
Must be familiar with all safety features of equipment, machinery, or materials used to perform the job duties.
Must inspect all tools and equipment before use and notify the Maintenance Supervisor of any damaged/inoperable tools and equipment. Equipment and tools must be maintained in excellent condition; damaged equipment and tools must be replaced.
Must perform work area clean-up and safety-related duties upon completing work tasks.
Must ensure that storage areas remain locked when not in use.

Other

Must communicate effectively, professionally, tactfully, and courteously with residents, colleagues, vendors, and the general public.
Perform assigned responsibilities, duties, and tasks safely and with minimal supervision, according to established practices, procedures, techniques, and standards.
Basic ability to read, interpret and work from blueprints, schematics, and drawings.
Respond to 24-hour emergency calls when on-call.
Must be flexible. Adjusted work schedule, overtime, and weekend work may be required.

Start-up Requirements

During the start-up of a new property, ALL employees are expected to assist with all aspects of the startup and may perform tasks that will later be transitioned over to outside vendors or other employees. Additional requirements of the job include the below-listed examples. Since it is impossible to foresee all scenarios, the list is just a sample, and other tasks may be assigned:

Landscape maintenance, including watering plants, mowing, and weeding.
Make-ready apartments once turned over by the construction company, including minor repairs and cleaning (dusting, vacuuming, wiping down counters, etc.).
Collecting appliance serial numbers and entering information into property management software.
Clubhouse “deep cleaning” once turned over by the construction company.
Assembling Leasing Office/Clubhouse (Theater, Business Center, Theater, etc.) furniture and equipment.
Assists with various repairs and tasks, as needed, all over the property.

Requirements

QUALIFICATIONS

Must be able to prioritize and work effectively on multiple tasks in a sometimes fast-paced and demanding environment. Must be a self-starter, reliable, and customer service oriented. Strives to contribute to the company’s continued success and possesses a “can do” attitude.

Education/Experience

Position requires at least one year of experience in property maintenance or an equivalent field.
Certified Apartment Maintenance Technician (CAMT) desired.

Knowledge/Skills & Abilities

Must know proper safety techniques and procedures while using chemicals, power tools, hand tools, and equipment.
Must have an understanding of methods, techniques, materials, tools, and equipment used in maintenance, repairs.
Must be able to follow procedures for installing, testing, operating, or repairing equipment.
Must have knowledge of occupational hazards and standard safety practices and Safety DataSheets.
Must be able to take instructions from supervisors.
Must be able to understand and follow written and oral directions.
Must be able to work as part of a team, as well as complete assignments independently.
Must be able to work in a fast-paced and customer service-oriented environment.
Must be able to perform duties under pressure and meet deadlines.
Must have strong analytical and problem-solving skills.
Must interact with colleagues, supervisors, guests, and the public professionally and pleasantly.
Must be able to use, or learn how to use, the following machinery, tools, and equipment skillfully and safely:
Hand Tools - Various wrenches, hammers, grips, saws, sledgehammers, snips, posthole diggers, etc.
Power Tools - Wrenches, routers, grinders, planers, sanders, drills, saws, etc.
User-Moved Equip. - Wheelbarrows, dollies, hand trucks, hoists, buckets, hoists, jacks, step-ladders, full ladders, double ladders.
Mechanical Equip. - Motors, pumps, compressors, blowers (snow, leaf, etc.), electric and hand power augers, etc.
Measuring Devices - Calipers, voltmeters, ohmmeters, testing meters, PH tests, gauges, etc.

WORKING ENVIRONMENT & PHYSICAL DEMANDS

The work environment and physical demands described here represent those an employee may encounter while performing the essential functions of this job.

This is a physically demanding job. Requires constant standing, walking, use of hands and fingers to handle or feel objects, tools, or controls. Frequently must squat, stoop, or kneel, reach above the head, and reach forward, sometimes working in confined spaces. Uses hand strength to grasp tools, supplies, and equipment. Frequently climb ladders. Frequently lift and move up to 25 pounds, and occasionally lift and move up to 100 pounds.
Daily work indoors and outdoors.
Daily exposure to outside weather conditions; wet or humid conditions; extreme cold; extreme heat.
Frequently work with electrical and mechanical equipment.
Frequently work under time constraints and deadlines.
Occasionally work with toxic or caustic chemicals such as petroleum products, degreasers, and sprays.

NOTE: Lifting and carrying weights exceeding 50 lbs. is to be accomplished with assistance from one or more persons. Proper lifting techniques must be followed at all times! Examples of the heaviest items lifted include washers/dryers, refrigerators, A/C units, abandoned sofas, etc.

Vision / Hearing / Speaking Requirements

Requires ability to see in the normal visual range with or without correction; sufficient document maintenance and complete forms; review manuals and operating instructions; read cautionary labels; respond to written instruction from staff and residents. Constant need to see small detail when performing routine maintenance duties. Must be able to determine colors properly.
Requires ability to hear in the normal audio range with or without correction; need to communicate over the telephone and in person; must use listening skills to diagnose needed repairs, etc.
Requires the ability to communicate over the telephone and in person.

Driving/Traveling Requirements

Must be able to travel to the assigned property immediately when on call.
Occasional need to pick up or make deliveries to other locations.
Must have a valid driver's license and automobile insurance coverage.
Must operate (or learn to operate) a UTV, golf cart, and truck with a plow.

ADDITIONAL REQUIREMENTS

Employees must fulfill the performance standards of this position and comply with the company's policies, rules, and procedures, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.
All duties and responsibilities must be conducted following the Fair Housing Act; Americans with Disabilities Act; OSHA, and all other federal, state, and local laws pertaining to property management.
This job description is intended to describe the position's general nature and work responsibilities. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the company. Employees must comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other company officials.
This job description does not constitute an employment contract between the company and any employee.
The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the department or work area.

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