Role Overview

Compensation: $22.50/hrSchedule: Full-time | Availability to frequently work weekends, holidays, early mornings, and evenings (with 2 days off each week)$135/month car allowance $100/month for tools and equipment

As a Hospitality Coordinator, you're the on-the-ground expert keeping our short-term rental homes functional, clean, and stocked for every guest. You'll be field-based, covering a subset of homes in your zone, and reporting to the Team Lead, Hospitality Ops. Your work directly shapes guest satisfaction, review scores, and the care of our homeowners' properties.

The Details:

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

Roofstock’s Values → Short-Term Rental (STR) Org Reflection

We are entrepreneurs → Launch a startup within a startup
We are better together → Work across functions & business units to do it fast and well
We focus on impact → Build a profitable business unit with satisfied owners, teammates, and guests
We think like investors → Enhance owners’ and Roofstock’s ROI

About the Team

Roofstock’s STR team has the opportunity to build and shape an entirely new business unit together. The team is obsessed with people, in particular our owners, our guests, and our teammates. We extend our hospitality to everyone around us, there’s no such thing as “not my job,” and we celebrate our wins together. We plan to expand within our current markets as well as to roll out new markets in the years to come. Much like a startup business, things are fast-paced, intense, and exhilarating. And when the team wins, we all win.

About the Role

As a Hospitality Coordinator, you’ll serve as the on-the-ground expert responsible for keeping our homes functional, clean, and stocked (FCS) for every guest. You’ll perform inspections, restock supplies, prep for arrivals, complete light maintenance, and respond to in-market issues during and between stays.

This role is a combination of what many companies call a property caretaker and a runner and may at times include work more generally associated with that of a hotel front desk. You’ll be field-based, covering a subset of homes in your zone, and will report to the Team Lead, Hospitality Ops. Your work will directly impact guest satisfaction, review scores, and how well we care for our homeowners’ properties.

Responsibilities

Conduct inspections of homes before and after guest stays to ensure they meet brand standards; document inspections and reports issues via our task management systems
Restock consumables and inventory supplies to maintain FCS readiness
Leave hospitality touches such as gifts and welcome notes for arriving guests
Handle basic maintenance tasks (e.g., lightbulb changes, TV resets, small repairs) and coordinate with the Maintenance team for larger issues
Support turnovers with tasks like bedmaking, resetting decor, tidying, and removing trash
Respond quickly to urgent in-stay needs or on-the-ground guest issues when dispatched
Track supply usage and flag homes with unusual patterns or repeated problems
Be a visible, professional presence in the field, supporting teammates and guests as needed including occasionally taking incoming phone calls/messages and making outbound calls/messages to guests and owners
Support Hospitality Managers with dispatching of field tasks during non-peak times of day
Primarily support the operations of your zone while being available to assist other zones as needed based on market need
Other duties as assigned

Success Measures

Guest satisfaction and review scores (portfolio average above 4.8)
Number of inspections completed per shift/day
Completion rate and accuracy for assigned tasks
Responsiveness to urgent or in-stay issues
Homes consistently meeting FCS standards as verified by market leadership

Qualifications

1+ years of experience in hospitality, property care, vacation rentals, or related field
Detail-oriented and highly reliable
Ability to follow checklists and brand standards consistently
Physically capable of lifting 25+ lbs and walking/standing throughout the day
Strong communication skills and service-minded attitude
Comfort using mobile apps and task tracking tools
Valid driver’s license and reliable vehicle required
Able to work weekends, holidays, and on-call rotations

Work Environment and Physical Demands

Must be comfortable walking, standing, bending, lifting up to 50 lbs
Frequent travel within market and regular driving between properties is required
Work is conducted primarily in-home, with some supply runs or warehouse coordination as needed

Availability to frequently work weekends, holidays, early mornings, and evenings (with 2 days off each week)

Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

Competitive & Unique Benefits Package

Generous PTO Policy
12 Paid Holidays
Volunteer Time Off
Paid Parental Leave
401k Program
Robust health, dental, vision insurance, and more

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Commitment to Equal Employment Opportunity

The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

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