Title: TMO Dispatcher

Pay Rate: $20 - $25 per hour

Location: Midtown, Manhattan - New York, NY

Employment Type: Full-Time

Schedule:

8-hour, 10-hour, and 12-hour shifts available
Due to the nature of the EMS industry, we operate 24 hours a day, 7 days a week. TMO Dispatchers may be asked to work days, nights, weekends, and holidays as needed.

Benefits:

401K, Medical, Dental & Vision Insurance (with company contribution), paid time off for full-time employees.

About the Mount Sinai TMO:

The Mount Sinai Hospital Transportation Management Office works 24 hours a day, every day of the year to bring patients to and from needed medical care. TMO dispatchers work within the Mount Sinai Transportation Services Department collaboratively with health system leadership to maintain efficient patient flow for discharges and appointments requiring transportation.

These services include:

Transporting patients who are leaving the hospital, often to return home or to a nursing or rehabilitation facility
Bringing patients from home to outpatient appointments or therapies (such as dialysis or chemotherapy and/or radiation treatment for cancer care)
Transporting patients to and from clinical trials in which they are participating

The TMO facilitates patient transport requests at Mount Sinai Brooklyn, Mount Sinai Kravis Children’s Hospital, Mount Sinai Morningside, Mount Sinai Queens, Mount Sinai West, The Mount Sinai Hospital and Mount Sinai South Nassau, as well as Mount Sinai ambulatory facilities.

About Ambulnz by DocGo:

Ambulnz by DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities:

Call Management: Handle a high volume of incoming calls, prioritize, and dispatch calls using the CAD system
Resource Coordination:Determine the appropriate level of care and coordinate transport activities with field EMTs. Coordinate daily operations of the EMS Zone assigned.
Customer Service: Provide courteous, professional service to medical facilities, the public, and fellow EMS staff
Trip Assignment: Assign trips to the appropriate resources based on need and availability
Billing Support: Collect patient billing information and ensure accurate documentation of prebilling activities
Training & Mentorship: Mentor new hires and provide guidance to staff in the absence of a supervisor or manager
Team Support: Act as a resource for colleagues and assist with operational needs
Oversees compliant Call Taking, Dispatch and Pre-Billing functions for the assigned shifts
Perform other duties as required/assigned.

Requirements:

High School Diploma or GED
Strong verbal and written communication skills
Excellent interpersonal and teamwork skills
Ability to multitask and prioritize tasks effectively
Ability to work both independently and collaboratively in a team environment

Preferred Qualifications:

NIMS IS 100, 200, 700, 800 (must be willing to obtain, if hired)
Transportation dispatch experience preferred (EMS dispatch preferred)
Strong geographical knowledge of service areas
Ability to remain calm and composed in high-pressure situations
Proficiency in typing (40-45 WPM) and data entry
Familiarity with computer-aided dispatch (CAD) software

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

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