Job Description

The Guest Services Lead Worker supports the daily operation of the front desk, retail store, and hot springs admissions area while providing leadership and guidance to Guest Services team members. This position serves as a working lead, delivering exceptional guest service, assisting with training, and ensuring smooth daily operations across multiple guest service areas.

Compensation Data

COMPENSATION: The Hourly rate for this position is $18.55 to $18.55. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

Welcome guests and provide exceptional hospitality throughout their stay.
Perform guest check-in and check-out procedures accurately and efficiently.
Process reservations, room assignments, and guest account transactions.
Sell retail merchandise and maintain an organized, stocked, and attractive gift shop.
Check guests into scheduled hot springs and swimming pool sessions and verify eligibility for admission.
Manage cash handling, credit card transactions, and daily balancing procedures.
Answer guest questions regarding resort amenities, lodging, dining, hot springs schedules, and local attractions.
Resolve guest concerns and service recovery situations promptly and professionally.
Assist with training and onboarding new Guest Services employees.
Provide direction and support to team members during shifts.
Monitor lobby, retail, and admissions areas to ensure cleanliness and presentation standards are maintained.
Assist with opening, closing, and shift transition procedures.
Communicate operational issues, guest concerns, and maintenance needs to management.
Support other resort departments as needed to ensure an exceptional guest experience.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

High school diploma or equivalent.
Previous hospitality, retail, customer service, or front desk experience preferred.
Prior cash handling experience required.
Strong communication and guest service skills.
Ability to lead by example and support team performance.
Ability to multitask in a fast-paced environment.
Basic computer and reservation system skills preferred.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

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