Clinical Support Assistant - Family Practice Hanover

Schedule

Full Time:  40 hours per week

General Summary

Works as a member of the patient care delivery team, and as designated per established policies and procedures, assumes primary responsibilities for technical, multi-skilled direct and indirect patient care activities. Necessitates significant contact with all clinical and clerical staff, physicians and Advanced Practice Providers, patients and families warranting a high degree of interpersonal and customer service skills that promote a caring and healing environment.

Responsibilities

Duties and Responsibilities

• Clinical Duties: • Obtains and documents reason for visit, patient vital signs, including temperature, blood pressure, pulse, respirations, pulse oximetry, height and weight. • Prepares patient for visit and/or procedure by assuring the patient is undressed and appropriately gowned. • Assists providers with examinations; can serve as a chaperone for exams of a personal nature. • Performs Point-of-Care (POC) testing which may include blood glucose, hemoccult and specific gravity testing. Performs quality control and maintains related records. • Collects specimens as directed using appropriate or specified equipment for collecting and handling specimens such as fingerstick blood glucose, urine dipstick and culture, urine pregnancy test, and hemoccult testing. • Performs EKG’s and communicates results to providers. • Performs data entry of POC lab results into the patient’s chart. • Assists with safely transporting patients via wheelchair when necessary. • Ensures all patient care areas are adequately stocked with unexpired supplies. Notifies supervisor when reorder points are reached. • Adheres to the Health Insurance Portability and Accountability Act (HIPAA) of 1996. • Possess the knowledge to keep patients safe in all areas of the patient care setting. • Maintains a visible presence in the clinical area in between tasks. • Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility.
• Clerical Duties: • Assist with clinical care team in basket messages EXCEPT abnormal results, prescription renewals and clinical advice • Schedule appointments • Schedule urgent studies and referrals • Completion of patient forms • Monitor and assist with processing forms, faxes, paperwork of the clinical care team • Answer team line, emergency line, doctor line and back door line from MCC (if applicable)

Common Expectations:

• Demonstrates knowledge of the principles of growth and development over the lifespan of the assigned patient population.
• Demonstrates a commitment to patient, visitor, and staff by complying with all applicable safety regulations.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Maintains cleanliness of work areas as required.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• Less than 1 year Relevant experience. Required

Licenses:

• Basic Life Support Upon Hire Preferred and
• Certified Nurse Aide Upon Hire Preferred

Benefits Offered:

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)