Customer Service Representative - Dental Office | Full-Time | Bilingual (preferred)

The Staff Pad is proud to partner with a reputablehealth center in Pomona, CA committed to providing access to high-qualityhealthcare while empowering patients, employees, and community partners toimprove their well-being and strengthen the health of the communities theyserve.

We are seeking a dependable Customer ServiceRepresentative for their Dental Clinic to deliver exceptional service andenhance the patient experience by ensuring a welcoming, timely, and accuratecheck-in process.

Reporting to the Front Office Lead, the CustomerService Representative is responsible for greeting and assisting patients andvisitors with courtesy, professionalism, and respect while creating a positivefirst impression.

Schedule: Full-Time

What You’ll Do

Key Responsibilities

• Welcome patients and clinic visitorswith a warm, friendly smile
  
• Greet and assist all patients andvisitors promptly, courteously, and professionally
  
• Treat patients, visitors, and staff withdignity, kindness, and compassion
  
• Deliver exceptional customer service toenhance the patient and staff experience
  
• Support smooth patient flow by promptlycompleting check-in and communicating next steps
  
• Verify patient eligibility and assistwith enrollment in additional programs based on program qualifications
  
• Verify and update patient demographics,insurance, and other required information in the EMR
  
• Collect payments and follow cash-handlingprocedures established by the Finance Department
  
• Obtain required patient documentation,including photo ID, insurance, Medi-Cal, Medicare, and/or Social Security cards
  
• Assist patients with completing requiredforms
  
• Notify back-office care team memberswhen patients complete the check-in process
  
• Confirm appointments & follow up onappointment no-shows as directed
  
• Maintain assigned program logs asdirected by the Clinic Manager or doctor
  
• Actively participate in assigned careteam meetings
  
• Complete assigned clinic closing duties,including securing the facility at the end of the shift
  
• Maintain a safe, comfortable environmentfor patients, families, and staff
  
• Follow HIPAA standards and maintainstrict patient confidentiality
  
• Perform other duties andresponsibilities as assigned
  

What We Are Looking For

Experience, Skills and Attributes

• 1-2 years’ experience working in dentaloffice
  
• Excellent customer service andprofessional phone etiquette
  
• Strong computer skills, includingkeyboarding, Windows, and accurate data entry
  
• Bilingual in English and Spanishpreferred
  
• Exceptional patient relations andinterpersonal skills
  
• Ability to work effectively with diversepopulations
  

What You Can Expect

Work Environment

• Fast-paced clinic front-office environment
  
• Frequent interaction with patients, visitors, and staff
  
• Shared office space with extended computer use
  
• Occasional travel to clinic and meeting locations within the service area
  

Compensation and Benefits:

• Competitive Hourly Pay
  
• Medical, Dental and Vision Insurance
  
• Holiday Vacation and Sick Leave
  
• Employee Assistance Program
  
• Life Insurance (Basic + Voluntary)
  
• Tuition Reimbursement
  
• 406(b) Retirement plan with 6% match
  

If you are a compassionate, service-mindedprofessional who enjoys helping others and creating positive patientexperiences, we’d love to hear from you. Join a team where your dedication andattention to detail help patients feel welcomed, supported, and cared for atevery visit. Apply today !