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Rotating - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
Under the direct supervision of the Food Services Managers and Supervisors, is responsible for processing patient's diet order in corresponding computer program according to physician's orders. Provide direct patient contact for delivering meal tray, formula (LPCH only), or other communications. Involved in training of new employees.

Locations
Stanford Health Care

What you will do

Duties and Responsibilities:

Demonstrates the knowledge and skills necessary to identify and process correct diets and portions for all age groups from pediatrics through elderly adults.
Assess and interpret data about the patient’s status in order to identify age-specific needs and provide the care needed (LPCH only).
Process patient diet orders and customer orders, including patient/family initiated orders and those patients needing assistance (LPCH only).
Receive requests for diet changes or meal requests via phone, computer, fax; or written format during downtime. Follow standard procedures for all patient diets (LPCH only).
Coordinate delivery of all tube feeding and oral supplement orders. Prepare and deliver formula according to physician diet order (LPCH only).
Visits hospital patients and/or their families and caregivers in-person regarding their food preferences to take their meal orders using a computerized system with touch-screen technology; or written format during downtime. Follow standard procedures for all patient diets (SHC only).
Perform all work in a safe and sanitary manner.
Maintain all workstations in a neat and organized manner.
Performs other related and incidental duties as needed or assigned.
Contributes to cost containment by managing time and supplies so that assignments are completed as scheduled and resources are not wasted.
Relationships with Others:
Employees in this class have regular in-person contact with patients, visitors, clinical staff, and/or the public. Employees have occasional contact by telephone and in person with service representatives when equipment needs repairs.
Supervision Received:
Employees in this class receive general supervision from a manager or supervisor who assigns work verbally or through written instructions. Work is reviewed by observation on a daily basis to ensure work standards and procedures are followed, to check for adequate staffing, and to ensure conformance with safety and sanitation procedures. Employees in this class follow all regulatory requirements. Department and Hospital policies and procedures are also followed when performing the work.

Education Qualifications

High School Diploma or GED equivalent
Nutrition background or degree preferred

Experience Qualifications

One (1) year customer service and/or call center experience

Required Knowledge, Skills and Abilities

Knowledge of automated information system is required
Ability to conduct routine calculations, read and understand physicians’ orders, communicate effectively both orally and in writing, and write legibly

Licenses and Certifications

None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

Know Me: Anticipate my needs and status to deliver effective care
Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $34.28 - $38.35 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

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