Maintenance Worker

Hilton Resorts Corporation is seeking an entry-level Maintenance Technician I to join our team at the Maintenance Eilan Hotel & Spa in San Antonio, TX. This role is perfect for a passionate individual who wants to learn and grow in the maintenance field while delivering exceptional guest experience

As a Maintenance Technician I, you will be an integral part of our maintenance team, ensuring the smooth operation and upkeep of our hotel facilities. Your role will involve a variety of tasks, from responding to guest requests and performing basic repairs to assisting with larger maintenance projects. We are looking for a friendly and enthusiastic individual who is eager to learn and develop their skills in a fast-paced environment.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Responsibilities

• Respond promptly and efficiently to guest requests and maintenance issues, ensuring a high level of customer satisfaction.
• Perform basic repairs and maintenance tasks, such as plumbing, electrical, and HVAC work, following safety protocols.
• Assist senior technicians and engineers in larger maintenance projects, learning and gaining hands-on experience.
• Conduct routine inspections and preventative maintenance to identify and address potential issues before they become major problems.
• Maintain accurate records and documentation of all maintenance activities, ensuring compliance with hotel standards and regulations.
• Communicate effectively with guests, colleagues, and supervisors, providing updates and resolving any concerns.
• Follow all safety procedures and guidelines to ensure a safe working environment for yourself and others.
• Attend training sessions and workshops to enhance your skills and stay updated with industry best practices.
• Work collaboratively with other departments, such as Housekeeping and Front Office, to ensure a seamless guest experience.
• Maintain a professional and friendly demeanor, representing the Hilton brand with pride and enthusiasm.

Qualifications

• High school diploma or equivalent is required; post-secondary education in a related field is preferred but not mandatory.
• Previous experience in a maintenance or hospitality role is an asset but not essential for entry-level candidates.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication and interpersonal skills, with a guest-centric approach.
• Basic knowledge of plumbing, electrical, and HVAC systems is beneficial.
• Ability to work flexible hours, including weekends and holidays, as required by the hotel's operational needs.
• Physical stamina and the ability to lift and carry moderate weights.
• A positive attitude and a willingness to learn and adapt to new challenges.
• Basic computer literacy and familiarity with maintenance management software is an advantage.
• A valid driver's license and a clean driving record may be required for certain tasks.