Cocktail Server FT

PRIMARY PURPOSE:
As a Cocktail Server, you will be responsible for excellent customer service by delivering food and alcoholic beverages throughout the casino ensuring an exceptional guest experience.

Position: Hourly, Full-Time
Location: Gold Strike Casino

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES:
•   Take orders and serve food and drinks efficiently and accurately in the work area as applicable.
•   Place orders, garnish, and serve cocktails to guests.
•   Maintain complete knowledge of menu items, liquor brands, beers, and non-alcoholic selections available.
•   Knowledge of hotel services, features, local attractions, and activities to respond to guest inquiries accurately.
•   Perform opening and closing duties based upon shift assignment including folding/stacking cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect the cleanliness and condition of assigned station and service areas; rectify any deficiencies.
•   Resolve guest complaints within the scope of authority; otherwise, refer the matter to management, and/or notify the supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
•   Perform other job-related duties as requested.

Qualifications

MINIMUM REQUIREMENTS:
•   High school diploma or equivalent.
•   Six (6) months of experience as a cocktail and/or food server in a similar environment.
•   Experience working in a similar resort setting, preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:
•   Knowledge of beverages on the menu, including characteristics of wine and champagne by the glass, major wines, liquor brands, beer, non-alcoholic beverages, designated glassware, terminology, and garnishes.
•   Highly motivated and energetic personality.
•   Able to take initiative and exhibit flexibility.
•   Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts.
•   Able to lead and mentor a team.

WORKING CONDITIONS:
This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.

*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.