Operations Coordinator, Case Resolution

Overview

As our Operations Coordinator, you’ll help drive Concora Credit’s Mission to enable customers to Do More with Credit – every single day.

The impact you’ll have at Concora Credit:

As our Operations Coordinator your primary responsibilities will include working with our SR Unit Manager and Process Managers to support the delivery and administration of our operational process requirements.  You’ll collaborate with a wide range of technical and business stakeholders to deliver user accounts, reporting, validation, monitoring, and support. Proficient communication, timeliness, and attention to detail are key aspects of this role.

We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

Responsibilities

As our Operations Coordinator, you will:

• Support as needed, Process, SR Unit, and Unit managers with monitoring and validation of processes.
• Assist with documenting and noting requirements for system/process requests.
• Administer user accounts for operational applications and systems
• Automation monitoring, alerting, and support.
• Assist with team organization.
• Reporting administration and delivery.
• Coordinating Service Now tickets.
• Assist with user testing as needed.
• Work closely with cross-functional teams that include Product Owners, Project Managers, Developers, and business stakeholders.
• Communicate effectively, both written and verbally, to build strong partnerships across organizational, departmental, and geographical boundaries.
• Lead linear projects where necessary to support Operational objectives.

These duties must be performed with or without reasonable accommodation.

We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

Qualifications

Requirements:

• 3+ years of professional experience coordinating cross-functional projects, managing project deliverables, and planning, executing, or supporting User Acceptance Testing (UAT).
• Experience collaborating with data and analytics teams to define business requirements, analyze operational data, identify opportunities for improvement.
• Proven analytical and problem-solving skills.
• Demonstrable experience or coordinating workflows timely and accurately.
• Experience with business process improvements and user acceptance testing – writing and executing.
• Strong interpersonal and communication skills (both oral and written).
• Emphasis on attention to detail and accuracy.

What’s In It For You:

• Medical, Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company-paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Employment-based visa sponsorship is not available for this role.

Concora Credit is an equal opportunity employer (EEO).

Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and, if applicable, based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact caprivacynotice@concoracredit.com.