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About the role
- The Host is responsible for promptly greeting guests at the door in a warm and friendly manner. Duties will include greeting and seating guests, maintaining the wait list and wait times and supplying guests with clean menus upon seating them. Â
What you'll do
- Promote, work, and act in a manner consistent with the mission of City Line Bar
- Warmly and graciously greet all guests and seat them at tables or in waiting areas.
- Open the front door for guests entering or leaving the restaurant when possible.
- Provide guests with menus and inform them of their server’s name upon seating.
- Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited.
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Call out name and number of party when tables become available.
- Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Answer telephone calls and respond to inquiries or transfer calls.
- Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inform guests of establishment specialties and features.
- Receive and record guests' dining reservations.
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
- Direct guests to coatrooms and waiting areas such as lounges.
- Relay messages to servers and bussers as needed.
- Thank guests as they leave and invite them to return.
- Attend all scheduled employee meetings and offers suggestions for improvement.
- Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
- Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
Supplemental
- Take and prepare to-go orders.
- Operate cash registers to accept payments for food and beverages.
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
- Order or requisition supplies and equipment for tables and serving stations.
- Assist with preparing and serving food and beverages.
Training and Experience
- Previous hosting experience preferred
- 1+ year customer service experienceÂ
Qualifications & Expectations
- Basic reading and writing skills are required
- Basic computer skillsÂ
- Ability to count money and maintain a register
- Knowledge of workplace safety procedures
- Ability to determine wait timeÂ
- Must visually scan restaurant for clean, unoccupied tables
Competencies and Personal CharacteristicsÂ
- Customer-oriented approach and strong communication skills
- Ability to work well with other teammates while maintaining a positive attitude
- Excellent people skills
- Multi-task oriented
- Ability to work in a fast-paced environment
- Strong organizations skillsÂ
Environment and Physical Demands
- Must be able to walk and stand during entire shift
- Reaches, bends and stoops frequently
- Remain stationary for long periods of time
- Must be able to safetly lift and carry up to 20 lbs
- Frequent washing of hands
- Hazards include, but are not limited to slipping and tripping
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