Contact Center Supervisor I

JOB CATEGORY: CALL CENTER / CONTACT CENTER / ADMINISTRATION 

POSITION SUMMARY: Under the direction of the Contact Center Manager, the Contact Center Supervisor I organizes and directs assigned Contact Center staff. This position is responsible for assessing staff work and providing feedback to maximize performance. The supervisor trains and guides Contact Center staff to perform their tasks in a customer-friendly manner. Acts as the face of Presbyterian Medical Services to our external customers with a professional demeanor and strong communications skills.

Qualifications

REQUIREMENTS

EDUCATION AND/OR EXPERIENCE:

• High school diploma / GED plus a combination of three years related education, training and/or experience. Healthcare call center experience preferred.
• One year supervisory experience preferred.
• Call center supervisor experience highly desired.
• Knowledge of automated business applications, including word-processing, spreadsheet and data base management applications required.
• Strong organizational, leadership and interpersonal management skills.
• Exceptional active listening and grammar skills.

$100 EMPLOYEE REFERRAL BONUS

BONUSES

• All bonuses subject to tax withholding and eligibility requirements.

ABOUT PMS

• Founded in 1969, PMS is a non-profit organization with over 1,300 employees providing services at 100+ locations in New Mexico.
• Our diverse services include primary care, dental, behavioral health, early childhood education, supportive living, and senior programs.
• We concentrate our resources on meeting the needs of underserved areas of New Mexico.
• We operate the largest network of federally qualified health centers in the state.
• PMS is not affiliated with Presbyterian Healthcare Services, Presbyterian Hospitals or Presbyterian Health Plan.

WHY PMS?

• Mission-driven organization
• Competitive salaries
• Nine paid holidays and generous PTO
• Medical, dental & vision insurance  
• Free Life & LTD coverage
• Free discretionary pension plan contribution
• Employee recognition and engagement activities
• Robust training program
• Tuition Reimbursement

EOE/AA/M/F/SO/Vet/Disability