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Job DetailsJob Location: Albuquerque Fast Park - Albuquerque, NM 87106Position Type: Full TimeEducation Level: NoneSalary Range: $18.00 - $20.00 HourlyTravel Percentage: NoneJob Shift: EveningJob Category: ManagementParking Facility Supervisor - Fast Park & Relax Please apply by completing the application completely and provide a professional, up to date resume JOB ADDRESS: 2801 Yale Blvd SE, Albuquerque NM 87106 Shift - 4pm - 1am (4 nights/week including weekends) Fast Park & Relax has a fabulous opportunity for a positive, high energy, talented individual to apply their leadership skills in the travel industry. Fast Park & Relax, the premier offsite parking company near Albuquerque Sunport International Airport, offers a competitive wage, room for advancement with a national company and great benefits (PTO starts accruing on day one!). If you enjoy working in the travel/hospitality/service industry, please explore the opportunities we are offering. Job Purpose: - To assist the General Manager in the daily operations of the Fast Park facility, ensuring smooth and efficient parking services for customers while maximizing revenue and maintaining a high level of customer satisfaction. This role involves supervising staff, managing customer interactions, overseeing financial transactions, and maintaining the overall appearance and functionality of the parking facility. Key Responsibilities: - Assist in the daily operations of the Fast Park facility, including opening and closing procedures, staff scheduling, and inventory management. - Supervise and train parking attendants, providing guidance on customer service, cash handling procedures, and parking lot management. - Ensure excellent customer service by addressing customer inquiries, resolving complaints, and providing assistance with parking-related issues. - Manage financial transactions, including cash handling, credit card processing, and daily revenue reconciliation. - Monitor and maintain the parking facility, ensuring cleanliness, safety, and proper functioning of equipment. - Enforce parking rules and regulations, issuing citations as needed and addressing any security concerns. - Assist with marketing and promotional activities to attract and retain customers. - Prepare daily, weekly, and monthly reports on parking activity, revenue, and expenses. - Maintain a safe and secure environment for both customers and employees. - Communicate effectively with the staff and customers. - Stay up-to-date on industry best practices and company policies. - Perform other duties as assigned. Employee Benefits: - Medical (PPO or HDHP) - Dental - Vision - HSA (Health Savings Account) - Basic Life / AD&D - Supplemental Life / AD&D - Disability Insurance - EAP (Employee Assistance Program) - 401(k) Retirement Savings Plan - Paid Time Off (“PTO”) - Holiday Pay QualificationsRequired Education: - High School Diploma or equivalent Required Experience: - Minimum of 1 year of experience in customer service, preferably in a parking or hospitality environment. - Experience handling cash and credit card transactions. - Experience with basic computer operations, including data entry and report generation. Required Skills and Abilities: - Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and supervisors. - Strong problem-solving skills and the ability to handle customer complaints and difficult situations with professionalism and tact. - Ability to work independently and as part of a team. - Ability to multitask and prioritize tasks in a fast-paced environment. - Ability to stand for extended periods and work outdoors in various weather conditions. - Ability to follow established procedures and guidelines. - Ability to maintain a professional appearance and demeanor at all times. - Basic math skills. - Ability to operate parking-related equipment (e.g., ticket dispensers, gates). - Ability to read and interpret maps and directions. - Ability to maintain accurate records. - Ability to work flexible hours, including weekends and holidays. - Valid driver's license and clean driving record (may be required depending on specific job duties). - Ability to understand and follow safety regulations.
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