Service Manager - HVAC

Job DetailsJob Location: StrongBuilt Plumbing & Air (NM) - ALBUQUERQUE, NM 87107Position Type: Full TimeSalary Range: $50,000.00 - $65,000.00 Base+Commission/monthTravel Percentage: Up to 25% STRONGBUILT PLUMBING & AIR (NM)  Strongbuilt is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 2015. Strongbuilt has set a higher standard for contractors and grown rapidly. As a veteran-owned company, Strongbuilt owners and managers train our staff to act and behave with the respect and principles we followed during our active-duty tenure. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year!  Position Summary As an HVAC Service Manager, you'll lead and manage daily operations for the service  department, coaching technicians and making sure every job gets done safely, efficiently, and to  a high standard. This leadership position offers real long-term stability and room to keep  growing. Key Responsibilities • Lead, coach, and mentor HVAC service technicians, conducting team meetings, ride-alongs,  and performance reviews • Oversee daily scheduling, routing, and job assignments, providing technical guidance and  troubleshooting support as needed • Ensure compliance with EPA, OSHA, and local and state HVAC regulations • Collaborate with dispatch and customer service to optimize technician schedules and job  flow • Handle escalated customer issues and review estimates, invoices, and technician  recommendations for accuracy • Track departmental KPIs and monitor job costing, labor utilization, and profitability • Prepare reports, forecasts, and recommendations for leadership review We Offer • Weekly pay with incentives and bonuses • 401(k) retirement with company match • Holiday pay, vacation pay, & paid time off • Company events & parties • Health benefits including medical, dental, vision, life insurance, & long and short-term  disability insurance   QualificationsRequirements Education • High school diploma or equivalent required • Associate's or Bachelor's degree in Business, Management, or related field preferred Experience • 5+ years of HVAC service experience, with at least 2 years in a leadership or management  role • EPA Section 608 certification preferred; NATE certification preferred Licenses/Certifications • Valid driver's license with clean driving record required Knowledge, Skills, and Abilities • Strong technical knowledge of HVAC systems, diagnostics, and repair practices • Proven leadership, coaching, and team-building skills • Excellent communication, customer service, and problem-solving abilities • Proficiency with ServiceTitan or similar field/service management software preferred Physical Demands and Conditions • Occasional lifting up to 50 lbs, bending, kneeling, and working in confined spaces during  field support Work Environment/Travel • Frequent field visits and technician ride-alongs with limited office time • May require evenings, weekends, or overtime to meet customer and operational demands Ability to pass background check and drug screenin