Front Office Specialist

We are seeking a professional, friendly, and organized Front Office Specialist to be the first point of contact for our agency. The ideal candidate will provide exceptional customer service, manage front desk operations, and support administrative functions to ensure a welcoming and efficient workplace. This position plays a critical role in creating a trauma-informed, welcoming, and culturally responsive environment while ensuring confidentiality, safety, and compliance with Illinois and federal regulations.

Responsibilities and Duties:

Duties include but are not limited to:

• Greet persons served, families, visitors, vendors, and community partners in a respectful, trauma-informed manner.

• Provide a safe and welcoming environment for individuals experiencing mental health crises, housing instability, domestic violence, and/or developmental disabilities.

• Provide general information regarding Crosspoint programs and eligibility requirements.

• Maintain visitor sign-in procedures and follow agency safety protocols.

• Monitor lobby area to ensure safety and appropriate conduct.

• Maintain strict confidentiality in accordance with state and federal laws and regulations.

• Answer, screen, and route incoming calls.

Schedule: Full-Time M-F 9:00Am to 5:30 PM

Job Requirements:

• Requires high school diploma or the equivalent.

• Minimum of two years of receptionist, administrative, or customer service experience.

Crosspoint Human Services’ Benefits

Taking care of people starts with taking care of our employees. Crosspoint offers a comprehensive benefit package designed to support your well-being, growth, and stability.

Time Away

• · 17-22 paid vacation days per year (accrued based on length of service)
• · 12 paid sick days per year
• · 10 paid holidays

Health and Wellness:

• · Crosspoint pays a portion of health insurance premiums for employees and their families
• · Group dental and vision insurance
• · Flexible benefits available for employees

Financial Security

• 401(k) participation after 90 days of service with an employer match
• Professional development assistance and tuition reimbursement
• Employee Referral Program

About Crosspoint Human Services

Crosspoint Human Services is an Equal Opportunity Employer in accordance with federal and Illinois law. We celebrate diversity and are fully committed to an inclusive work environment for all our employees.