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WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
The Product You'll Work On
LIFE by PulsePoint™: everything you need to plan, activate, analyze, and optimize digital healthcare advertising campaigns, in one platform. Our proprietary data targeting solutions are the backbone for thousands of healthcare brands seeking instant access to forecast, target, and engage DTC and HCP audiences at scale.
The Role
Associate Account Managers at PulsePoint are the foundation of our client services team. This is an entry point into a technically demanding, post-sales environment where you will learn the full campaign lifecycle from the ground up.
Every AAM will own client accounts. When that happens depends on your background, readiness, and the needs of the business. It could come in your first few months or further into the track, but it is always the direction you are heading. The Rocket Program is designed to make sure you are ready when the moment comes.
In the meantime, your day-to-day may lean toward supporting experienced AMs on operational tasks, stepping into client-facing work, or some combination of both. Either way, you are building toward the same outcome.
Our AM team's mission: Ensure lifelong success of our customers by providing exceptional customer service at every touch point.
What You'll Be Doing
Your responsibilities will grow as you do. Early on, you can expect a mix of the following.
Client Relationship Management
- Support Account Managers in day-to-day client communication and post-sale requests as you build your foundation.
- Participate in client kick-off calls, campaign check-ins, and business reviews, stepping into a lead role as your confidence and experience grow.
- Proactively identify client needs and bring forward tailored recommendations to drive campaign success.
- Take on direct client ownership as readiness and business need align
Campaign Operations & Technical Execution
- Assist with pixel coordination, asset gathering, and campaign launch checklists.
- Partner with Campaign Management and Platform Solutions to monitor delivery, pacing, and performance against client KPIs.
- Support monthly campaign and Salesforce audits (QA of 1P and 3P delivery, restriction compliance, and data accuracy).
- Learn to identify and communicate platform, reporting, and data discrepancies to internal teams and clients.
Analytics & Reporting
- Build familiarity with LIFE Report Builder, Tableau, DCM, and other analytics platforms.
- Assist in generating and scheduling campaign and NPI-level reporting per client requirements.
- Develop the ability to troubleshoot reporting discrepancies and escalate with context.
Client Documentation, Revenue, & Billing Support
- Support monthly billing workflows including pulling delivery data and reconciling against IOs.
- Learn Salesforce opportunity and line item management as a foundation for future account ownership.
- Assist with DUAs, FIAs, TPAs, and legal paperwork as needed.
Cross-Functional Learning & Collaboration
- Sit embedded with Campaign Management, Platform Solutions, Data Analytics, and Operations: learning how each team contributes to campaign success.
- Participate in product release testing and surface client feedback via BRAIN tickets as you develop product fluency.
- Build a thorough understanding of the PulsePoint product suite to support upsell and cross-sell opportunities over time.
The Rocket Program
The Rocket Program is PulsePoint's structured development track for Associate Account Managers. It is a performance-based growth path with defined check-in points every six months, designed to take you from onboarding and foundational training all the way to full account ownership and promotion to Account Manager.
You won't just grow in title: your compensation grows with you at every Rocket Jump. The program is designed to reward performance and readiness along a designated timeline.
Requirements
Experience
- 1+ years in an Account Management, Campaign Management, Customer Success, or digital media role.
- Prior roles such as Sales Planner, Account Coordinator, or Client Services Manager at a digital vendor or media agency are a strong fit.
- BA/BS in Business, Advertising, Marketing, or a related field preferred but not required.
- Healthcare/pharma industry experience is a plus, not a requirement.
Technical Skills
- Some exposure to programmatic advertising: DSP platforms (TTD, DCM/CM360), verification tools (DoubleVerify, IAS), or insertion order management.
- Familiarity with analytics and reporting tools such as Tableau, Looker, Google Analytics, or Adobe Analytics.
- Comfort working in Salesforce or similar CRM tools is a plus.
- Eagerness to develop technical fluency in tagging, pixel implementation, and data troubleshooting on the job.
Competencies
- Eager to learn: you come in ready to absorb, ask questions, and grow fast.
- Detail-oriented with strong organizational skills across multiple workstreams.
- Clear communicator who can translate complex topics for different audiences.
- Resourceful and independent: you find answers before asking and come with solutions, not just problems.
- Collaborative by default: you thrive working across teams and functions.
- Curiosity about AI: you are actively exploring how AI tools can make you more effective and are eager to bring that mindset into a fast-moving environment.
Location & Hours
Fully remote; East Coast locations and hours preferred, or Hybrid if preferred (Newark, NJ: 283-299 Market Street, 4th Floor).
Work hours: 9:00 AM to 6:00 PM EST.
Compensation
We offer a competitive starting compensation package, with structured increases built directly into the Rocket Program. As you advance through each stage, your comp grows with you.
- Starting base salary: $70,000
- Bonus eligibility and incentive plans unlock as you progress through the Rocket Program
What We'll Give You
- Comprehensive healthcare: medical, dental, and vision options; 100%-paid life and disability insurance
- 401(k) match
- Generous paid vacation and sick time
- Paid parental leave and adoption assistance
- Annual tuition assistance
- Better Yourself Wellness program
- Group volunteer opportunities and team events
- Referral bonus program
Selection Process
- Intro phone screen: Head of Talent (30 min)
- Phone Interview: AM or Senior AM (30 min)
- Phone Interview: AM Team Lead (30 min)
- Phone Interview: Manager of Account Management (30 min) OR Sr. Director of Account Management (30 min)
- Phone Interview: GVP of Account Management (30 min)
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