Technical Sales Manager

Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China. 

The Technical Sales Manager (TSM) provides field-based technical and sales support for Hayward pool products and dealers. This role partners with District Sales Managers (DSMs), Business Development Managers (BDMs), and the Regional Service and Training Manager (RSTM) to develop and implement market-specific strategies, support new dealer relationships, and build a strong local network of service providers. As a key resource for technical expertise and decision-making, the DTSM plays a critical role in driving customer satisfaction and sales growth. Location/Territory: This role focuses on the Sarasota, FL area.

Responsibilities

Strategic Collaboration & Market Development

• Partner with District Sales Managers (DSMs), Business Development Managers (BDMs), and the Regional Service & Training Manager (RSTM) to develop and execute territory-specific sales and service strategies.
• Identify opportunities to grow market share across product categories, customer segments, and key accounts.
• Participate in regular business reviews to evaluate territory performance, identify opportunities, and adjust strategy as needed.
• Drive initiatives that enhance the Hayward customer experience through technical support, training, aftermarket service, and service network development.

Service Network Management

• Build, develop, and maintain a high-performing network of authorized service providers.
• Recruit new service partners to strengthen territory coverage where needed.
• Serve as the primary technical resource for escalated service issues and product support.
• Deliver technical training to service providers independently or alongside the Regional Service & Training Manager.

Territory Management & Sales Support

• Manage territory resources and contribute to annual planning and budgeting activities.
• Support builders, dealers, distributors, retailers, and service providers in achieving sales and customer satisfaction goals.
• Conduct joint customer visits with the sales team to strengthen existing relationships and onboard new customers.
• Lead product demonstrations, technical training sessions, trade shows, and other customer engagement events throughout the territory.

Technical Support & Customer Experience

• Serve as Hayward's local technical representative and trusted advisor for customers within the territory.
• Build strong customer relationships through regular site visits, technical consultations, and ongoing support.
• Resolve escalated product and service issues in a timely and professional manner.
• Perform on-site troubleshooting, repairs, and educational training as needed.

Qualifications

• High school diploma required; bachelor's degree or equivalent pool industry experience preferred.
• 3+ years of technical experience within the swimming pool industry, preferably in a field service, technical support, or territory management role.
• Strong knowledge of pool equipment, automation systems, repairs, installation, and troubleshooting.
• Excellent communication, relationship-building, and customer service skills.
• Strong problem-solving, organizational, and project management abilities.
• Proficient with Microsoft Office and business reporting tools.
• Must reside within the Sarasota, FL area.