Vice President Account Management - Provider (Healthcare)

In healthcare, EXL brings deep domain expertise across data, analytics, digital transformation, and operations to support Healthcare Providers in improving financial performance, patient access, and experience. To accelerate growth in the healthcare provider market (health systems, IDNs, and large physician groups), we are seeking a proven Client Executive. This leader will be responsible for driving growth, strengthening executive client relationships, leading successful implementation and onboarding new engagements. The individual operates as a trusted advisor to Healthcare Provider CXOs, leveraging deep understanding of client context and buying behavior to influence decisions, shape large integrated deals, and convert opportunities into sustained revenue streams. This is a client-facing, growth-oriented role focused on expanding EXL’s full portfolio (Data, AI, Analytics, Contact Center, Finance and Accounting) with existing clients and targeted new logos across Healthcare Provider organizations.

The role will serve as the point of contact across the full client lifecycle from opportunity identification and consultative solution shaping through contract handoff, implementation readiness, onboarding, early-stage adoption, and account expansion. The individual will work closely with sales, solutioning, delivery, digital transformation, transition, operations to translate client priorities into practical, executable solutions while ensuring strong client experience, governance, and measurable business value.

Responsibilities

• Revenue growth – Drive Account Growth Strategies through creation of pipeline through upsell and cross-sell of Data, AI and Global Delivery led solutions across Finance & Accounting, Contract Center, Revenue Cycle Management, Provider Analytics, Data Management and other services aligned to evolving client priorities 
• Account-based strategies - Develop and execute account-based strategies by leading/supporting new deal closure, ensuring strong pipeline creation, disciplined execution, and consistent revenue growth and governance 
• Tech Savviness & Data & AI proficiency in managing and growing client relationships - Build trusted CXO relationships and engage CIOs/CTOs/CFOs with compelling, context-driven articulation of EXL’s Data & AI capabilities within the client’s technology landscape 
• Transformation and Solutioning - Diagnose client challenges and align EXL capabilities (Data Management, AI, Digital Transformation, F&A, CX, Domain Operations) to business outcomes. Lead transformation-oriented conversations aligned to client priorities, apply client first selling with clear ROI articulation. Partner across EXL Strategic Growth Units (SGUs), solution teams, and SMEs to shape differentiated offerings
• Financial Management & Oversight - Lead deal strategy, value articulation, and SOW/commercial structuring. Navigate complex buying groups and long sales cycles
• Market Insights & Competitive Intelligence - Leverage market intelligence to anticipate demand, shape Data & AI offerings, and strengthen competitive positioning. Maintain strong presence in industry forums (e.g., HFMA, Becker’s, HLTH, etc.)

Qualifications

• Thought Leadership in Data & AI - Seen as a credible thought partner to CXOs, with strong understanding of Data, AI, Analytics and tech ecosystems (AWS, Azure, GCP, Databricks, Palantir), enabling articulation of value, limitations, and ROI while influencing strategic decisions and guiding Data & AI-led transformation 
• EXL Differentiation - Position EXL as a Data & AI-led outcomes and orchestration partner 
• Sales Cycle Management – Experience managing complex sales cycles, working with technical stakeholders, and negotiating strategic deals 
• Stakeholder Communication – Strong presentation and communication skills with ability to build relationships across all customer levels, from ICs to C-level executives 
• Analytical & Creative Thinking – Analytical approach to understanding customer needs combined with creative solutions to drive expansion 
• Execution Mindset – A knack for bringing order to chaos and an enthusiastic 'roll up your sleeves' mentality 
• Domain & Industry Expertise - Deep understanding of Healthcare Providers Market and evolving client priorities 
• Complex Deal Leadership - Manage multi-stakeholder, large deal cycles and consistently deliver revenue targets 
• CXO Influence & Relationships - Build trusted executive relationships and influence strategic decisions 
• Value Translation - Convert EXL capabilities into business-aligned solutions addressing key client pain points 
• Communication & Executive Presence - Articulate complex Data, AI & Global Delivery concepts with clarity and impact 
• Collaboration & Orchestration - Work across teams to deliver integrated, end-to-end solutions 
• Curiosity & Market Awareness - Stay ahead on Data, AI, Digital, and enterprise trends 

Qualifications and experience we consider to be essential for the role: 

• Bachelor’s degree in Business, Economics, Engineering, Technology, Business or a related discipline. 
• Preferred (but not mandatory) - Master’s degree (MBA or equivalent) from a reputed institution, with a focus on Strategy, Marketing, Finance, or General Management. 
• Minimum 15+ years of demonstrated experience in leading delivery teams, business development, sales, pre-sales or related roles, with a strong track record of success. 
• 10+ years of experience managing relationships and/or selling into health systems and provider organizations (not looking for candidates with payer and life sciences experience)

Salary Range for this role:  167,000 - $239,500 USD

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.