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Position Summary:
The Outside Sales Representative is responsible for engaging customers within commercial and industrial sectors, including mechanical/plumbing contractors, plants, universities, and more. Your role will involve educating and supporting customers to leverage Porter Pipe & Supply's offerings and enhancing their profitability across construction projects. The Outside Sales Representative provides excellent customer service to internal and external customers and demonstrates strict confidentiality with all team members while serving as an ambassador of our culture.
Essential Functions:
- Engage with customers in the commercial and industrial markets.
- Foster customer account engagement and relationship through collaborative outside sale initiatives.
- Facilitate strategic vendor/rep partnerships to identify potential customers and drive sales growth.
- Analyze regional market dynamics to uncover new growth opportunities.
- Propose innovative products/services and sales strategies to enhance customer satisfaction and drive sales.
- Resolve customer issues and service challenges promptly.
- Stay abreast of industry trends and developments through professional publications, societies, and networking.
- Monitor economic indicators, market trends, and competitor activities to adapt sales approaches and maintain market share.
- Provide support and participate in relevant industry associations.
- Document customer interactions and maintain accurate records of activities, accounts, and partnerships.
- Occasionally work evenings and weekends, with the potential for one to two overnight stays per week.
- Provide weekly itineraries, sales forecasts, and reports.
- Plan work weeks in advance and engage in social engineering activities one to two times per week.
- Utilize our Superbowl selling program and CRM system for effective organization and sales optimization.
- Adhere to all company safety rules, standards, and guidelines.
- Perform other duties as assigned
Required Knowledge, Skills, and Abilities:
- Demonstrated ability to effectively manage multiple priorities in a fast-paced environment.
- Strong work ethic with a commitment to professionalism, accountability, and results.
- Excellent organizational and time-management skills.
- Strong analytical and critical-thinking abilities with attention to detail.
- Exceptional customer service skills and a customer-focused mindset.
- Strong understanding of market trends, customer needs, and competitive positioning.
- Ability to build and maintain positive working relationships with customers, vendors, and team members.
- Proven problem-solving skills with the ability to identify creative and practical solutions.
- Able to communicate in English with regard to the essential functions of the position.
Required Experience and Education:
- Education: High School Diploma or GED.
- Experience: Previous experience in “Pipe Valve Fitting” sales or a similar role preferred.
Physical Demands:
- Ability to stand, walk, and sit for extended periods.
- Must be able to lift, carry, push or pull objects up to 10 pounds.
- Requires visual, hearing and speech acuity.
- Exposure to extreme temperatures and elements, noise, and fumes.
- Ability to use hands to operate office equipment.
Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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