Clinical Manager

Who We Are

Join us in Alaska – where work meets adventure!

Immerse yourself in the beauty of Alaska with its breathtaking landscapes and endless outdoor activities. Whether it's hiking, fishing, or skiing, Alaska offers a unique lifestyle that enhances your well-being. Discover the beauty of Alaska with Beacon OHSS – Your Gateway to a Healthier Future!

Ready for a fulfilling career with Beacon OHSS – A Division of International SOS? Apply now and be part of a team that values your well-being and success.

Benefits

• Competitive salary
• Medical, Dental, Vision, 401K, Short/Long term disability, Life Insurance, AD&D coverage, Pet insurance, and EAP
• Supportive and collaborative work environment.

Opportunity

The Clinical Services Manager provides strategic and operational leadership across Beacon OHSS’s Occupational Health, Drug & Alcohol, and Administrative Services teams.

This role is responsible for ensuring consistent, compliant, and high-quality service delivery across all Alaska clinic locations. Reporting to the Director of Clinical Services, the Clinical Services Manager serves as the primary operational lead, aligning day-to-day activities with organizational objectives, quality standards, and client expectations.

This position requires strong leadership, problem-solving, and organizational skills, with a focus on operational excellence, compliance, and collaboration. The Clinical Services Manager partners closely with cross-functional teams, including Medical, HR, Finance, and IT, to streamline processes, drive performance improvement, and foster a culture of accountability and teamwork.

This is a full-time in-person role based out of our Anchorage location. Monday to Friday 8:00 am to 5:00 pm.

Qualifications

The person who holds this position will be required to not only work within a team, but is responsible for establishing and nurturing a team environment that facilitates smooth project delivery. The ability to solve problems and make concise and informed decisions is essential. A collaborative and confident personality will assist in facilitating your ability to interact with all key personnel thereby ensuring the effective delivery of contract requirements.

• Bachelor’s degree in Healthcare Administration, Nursing, Business, or a related field required (Master’s preferred).
• Minimum of 7 years of progressive healthcare operations or clinic management experience, including at least 3 years in a supervisory or multi-department leadership role.
• Strong knowledge of Occupational Health, Drug & Alcohol testing, and/or clinical administrative workflows.
• Demonstrated experience in process improvement, compliance, and team leadership.
• Excellent communication, problem-solving, and interpersonal skills.
• Proficiency in Microsoft Office Suite and healthcare management systems.
• Ability to travel quarterly to statewide clinic sites.

Key responsibilities

Leadership and Oversight

• Provide direct leadership to the Occupational Health, Drug & Alcohol, and Administrative Services teams, ensuring effective communication, accountability, and performance.
• Guide and mentor managers/supervisors to achieve departmental goals and maintain service excellence across all clinics.
• Serve as the central operational point of contact for clinical service lines, facilitating coordination between departments.
• Promote a culture that reflects Beacon’s values, emphasizing patient care, safety, and operational integrity.
• Support organizational growth initiatives through process improvement, scalability, and workforce alignment.

Operational Management

• Oversee the daily operations of Occupational Health, Drug & Alcohol, and Administrative Services to ensure consistent, efficient, and compliant workflows.
• Standardize procedures across departments to improve scheduling, documentation, billing coordination, and turnaround times.
• Ensure effective staffing models across service lines, balancing workload, coverage, and training needs.
• Collaborate with Medical, HR, Finance, and IT to support recruitment, budgeting, and systems optimization.
• Analyze operational data to identify trends, gaps, and opportunities for improvement.
• Oversee administrative functions including medical records management, network coordination, and hearing conservation program operations.

Quality, Compliance, and Safety

• Ensure compliance with federal, state, and local regulatory requirements including HIPAA, OSHA, and DOT standards.
• Maintain alignment with Beacon OHSS and International SOS clinical and operational policies.
• Partner with the Director of Clinical Services and Medical Director on quality assurance, documentation standards, audit readiness. 
• Partner with the clinical medical teams to ensure clinical practices are following best standards of care and establishing regular touch points and follow-ups. 
• Drive continuous quality improvement (CQI) initiatives across departments.
• Monitor compliance in safety programs, incident reporting, and infection control practices.

Client Relations and Communication

• Support the Director of Clinical Services in maintaining strong relationships with key clients and stakeholders.
• Serve as an escalation point for operational or service delivery concerns, ensuring timely resolution.
• Participate in client reviews, audits, and meetings as requested to report on performance and process improvements.
• Collaborate with internal teams to ensure timely, accurate communication across departments and sites.

Team Development and Engagement

• Develop and implement leadership and staff development initiatives across departments.
• Support performance management processes, including coaching, evaluations, and corrective actions.
• Foster a positive, inclusive, and team-oriented work culture.
• Identify and mentor emerging leaders, supporting succession planning and career growth within the organization.

Contingencies

Offer contingent upon ability to pass pre-employment drug testing (federal panel), physical exam, fitness for duty assessment for remote work, background check and motor vehicle report.