Manager - Maintenance Service Delivery Systems

Summary Statement:

You will manage a team of developers to help us create the next generation of innovative solutions while enhancing and optimizing applications that support our Collision Repair business. Providing day‑to‑day leadership and development for your team, you will work directly with Product Owners to ensure seamless delivery, implementation, support, and issue resolution. Using your technical expertise and industry knowledge, you will guide the organization in implementing solutions that strengthen operational performance, modernize Collision workflows, and keep Penske ahead of the competition.

What You Will Be Doing:

As a Penske Manager of Maintenance Service Delivery Systems, you will lead a team focused on key software development, enhancements, and maintenance for applications that support our Collision Repair business. You will work closely with your teams, Product Owners, stakeholders, and development partners/vendors to ensure strong implementation practices and help define architectures that create robust, scalable solutions. You will conduct performance reviews, oversee engineering processes, and ensure quality assurance so that deliverables are effective and meet the needs of end users. You will foster strong partnerships with business owners and key stakeholders, aligning technology delivery with operational goals. You will also focus on developing and growing your team of developers, helping them advance in their careers while ensuring Penske continues to move forward with modern, innovative Collision technology solutions.

Penske Responsibilities:

• Provide direction and day-to-day management of development staff to ensure that any roadblocks are removed, and developers/teams are successfully moving forward

• Make sure that development projects are prioritized, scheduled, and completed according to business need

• Foster collaboration by leading regular meetings and communicating with process owners, product managers, agile teams, IT groups, and other stakeholders to negotiate priority and timelines while managing resources required to get the job done

• Hire new associates, conduct performance reviews, guide, and mentor their career development

• Ensure on-time and defect-free delivery of applications in accordance with Penske standards

• Ensure technical leads follow the PDP (Penske Development Process) and maintain management reporting

• Responsibilities for multiple systems, agile teams, and cross-functional projects

• Other projects, teams, and responsibilities as assigned by the manager  

• Follow IT practices in security, licensing, source code management, incident management, and following architectural standards

• Coach and mentor associates. Develop team members to increase value to the organization

• Reduce complexity in the environment

• Identify future opportunities for system enhancement and value generation