Automotive Service Administrative Assistant

Job DetailsJob Location: Crossroads Ford of Apex - Apex, NC 27502Position Type: Full Time Ensure that customers receive prompt, courteous, and effective service Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Monitor incoming phone calls to be sure calls are consistently answered by the 2 ring, Review service advisor schedules to ensure appointments are set correctly using X-Time, Monitor incoming emails to set service appointments or forward to the designated advisor. Expected response time is 20 minutes or less, Represent the dealership with pride and enthusiasm, Prepare documents for scanning Qualifications Automotive Dealership experience is preferred This position will require day/evening and Saturday flexibility Intermediate internet and computer skills needed Knowledge of administrative and clerical procedures Knowledge of customer service principles and practices Keyboard skills and proficiency in Word and Excel