Field Representative I, Document Imaging

Field Representative I, Document Imaging Position Profile

Ensures and maintains customer satisfaction according to company standards of quality and output by preparing, scanning, inspecting, compiling, and assembling documents.

Job Duties and Responsibilities

• Performs full-performance level work in the conversion of hard copy letters, forms, and other paper documents into an electronic imaging format.
• Prepares documents for scanning by removing staples, paper clips, rubber bands, and other fasteners.
• Reviews paper records against electronic documents to verify image quality and identify missing documents.
• Verifies and validates image and document errors and makes necessary corrections.
• Maintains productivity and quality levels in accordance with established standards.
• Reviews each scanned record for accuracy and clarity.
• Scans all new documentation received, including loose paperwork.
• Meets deadlines in a fast-paced environment while maintaining quality and error-free work.
• Achieves productivity standards as established by management.
• Maintains optimal machine performance, including clearing jams and refilling toner.
• Completes all paperwork in a timely, accurate, and legible manner.
• Communicates issues effectively and promptly to management.
• Prevents assembly errors by maintaining an organized workstation.
• Achieves customer satisfaction by performing error-free work according to customer specifications using various imaging technologies for Digital Mail and Imaging operations.
• May perform shipping and receiving duties, including handling USPS mail.
• Performs additional duties as assigned.

Qualifications (Education, Experience, and Certifications)

• High school diploma or equivalent required.
• Basic PC skills.
• Basic computer data entry experience.
• Basic typing and data entry skills.
• Intermediate computer skills, including Microsoft Word, Outlook, and Excel.

Knowledge, Skills, and Abilities

• Strong attention to detail and critical thinking skills.
• Ability to perform repetitive tasks while maintaining focus.
• Ability to retain information and maintain a high level of accuracy.
• Ability to work effectively in a team environment and maintain positive relationships with co-workers, management, sales, and production departments.
• Ability to adapt to changing situations and work requirements.
• Strong organizational, multitasking, and time management skills.
• Ability to interact with EDMS, computer databases, and other software applications.
• Ability to analyze situations, problems, and information and take appropriate action.
• Ability to perform repetitive work while following established procedures, sequences, and productivity standards without compromising quality.

Working Conditions, Mental and Physical Demands

• Ability to work multiple shifts, including nights, weekends, overtime, and holidays, depending on business needs.
• Ability to work in a production environment with moderate to high noise levels.
• Ability to manage moderate stress levels and adapt to changing work demands.
• Ability to stand for up to eight (8) hours per day.
• May be required to lift and move supplies weighing up to 50 pounds, including lifting from floor to waist height, carrying up to 10 feet, and lowering to the floor.