Manager, Internal & Hotel Communications

This role will be responsible for managing hotel, owner and internal communications globally for the Global Commercial & Marketing and Product & Technology business functions.

Come join our dynamic team and help us take our communications to the next level, leveraging technology, industry knowledge and internal relationships to drive more effective use of our channels in support of communication strategies that engage audiences and deliver results.

Your day to day 

• Develop communication strategies and implement processes, activities, and programs that result in consistent messages and timely dissemination of information, in order to increase awareness of the organization’s activities and enhance organizational understanding.
• Coordinate communication efforts with stakeholders to ensure consistent messages are received by shared audiences, including internal, hotels and owners.
• Provide expert counsel on communications best practices, channels and execution.
• Manage communications and content development both within assigned organization as well as regional and other global business units to ensure a cohesive communications strategy regarding implementation and ongoing structure of the Global Commercial & Marketing and Product & Technology organizations.
• Review and edit all major communications scheduled before distribution to program owners and employees.
• Proactively develop communications bulletins, announcements, news stories, plans or strategies to disseminate key functional initiatives, programs and events to designated groups of employees, hotels, and owners to drive awareness, adoption, and engagement.
• Work with management to ensure communication tone and style are consistent.
• Accountable for the writing, design, and development of communications and supporting materials.
• Accountable for end-to-end management of communications plans – development, design and writing – to support adoption and awareness for stakeholder groups (internal IHG and hotel/owners).

What we need from you

• Develop communication strategies and implement processes, activities, and programs that result in consistent messages and timely dissemination of information, in order to increase awareness of the organization’s activities and enhance organizational understanding.
• Coordinate communication efforts with stakeholders to ensure consistent messages are received by shared audiences, including internal, hotels and owners.
• Provide expert counsel on communications best practices, channels and execution.
• Manage communications and content development both within assigned organization as well as regional and other global business units to ensure a cohesive communications strategy regarding implementation and ongoing structure of the Global Commercial & Marketing and Product & Technology organizations.
• Review and edit all major communications scheduled before distribution to program owners and employees.
• Proactively develop communications bulletins, announcements, news stories, plans or strategies to disseminate key functional initiatives, programs and events to designated groups of employees, hotels, and owners to drive awareness, adoption, and engagement.
• Work with management to ensure communication tone and style are consistent.
• Accountable for the writing, design, and development of communications and supporting materials.
• Accountable for end-to-end management of communications plans – development, design and writing – to support adoption and awareness for stakeholder groups (internal IHG and hotel/owners).
• Exceptional writing, editing, storytelling, channel management, project management, stakeholder management, and communications measurement skills.
• Attention to detail.
• Ability to work with tight deadlines.
• Experience using and integrating AI into work processes.

Travel - none

Location - Our hybrid work structure is an expectation of three (3) days a week in the ATLANTA office.  The expectation may be adjusted to evolve with the changing needs of the business.

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Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws.  We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.