Operations Specialist I

Momar is looking for an Operations Specialist l!

Job Summary:

Momar, Inc., a privately owned, specialty chemical manufacturing company based in Atlanta, GA, is seeking on Operations Specialist l to join the Momar family. Reporting to the Operations Manager, the Operations Specialist l is responsible for handling the invoicing process and managing credit memos accurately and efficiently. This role is crucial in maintaining financial and inventory accuracy, ensuring customer satisfaction, and facilitating smooth financial transactions.

Duties/Responsibilities:

• Prepare, review, and distribute accurate invoices to customers in a timely manner.
• Verify invoice details, including pricing, terms, and tax information, ensuring correctness and compliance.
• Maintain organized records of all issued invoices for easy reference and audit purposes.
• Conduct thorough order research to resolve invoicing discrepancies and billing concerns.
• Manage credit memo requests, evaluate validity based on company policies, and process them accurately and timely.
• Collaborate with relevant departments to rectify credit memo issues and maintain detailed records.
• Generate and analyze daily shipping and order status reports to identify potential shipping delays and implement preventive measures.
• Process Return Material Authorizations to facilitate product returns and replacements seamlessly.
• Generate and monitor weekly reports to improve the accuracy of government order invoicing.
• Collaborate with cross-functional teams to streamline the order-to-cash workflow, improve efficiency, and resolve vendor portal requests.
• Utilize automation tools and implement best practices to reduce errors and streamline billing and order processing tasks.
• Manage customer portal invoicing requests. 
• Continuously assess and improve the efficiency and accuracy of billing, invoicing, and order processing processes.
• Undertake additional duties and participate in special projects as assigned by management.

Required Skills/Abilities: 

• Positive, enthusiastic, and excellent customer service skills.
• Strong verbal, written, and interpersonal skills, fostering effective communication with team members and stakeholders.
• Utilize math for conversions, pricing, inventory, commissions, and other business functions.
• Excellent organizational and time management abilities, including prioritization.
• Excellent attention to detail, ensuring accuracy in every aspect of the work.
• Demonstrated capability to handle multiple tasks and responsibilities simultaneously, maintaining productivity and efficiency.
• Proven track record of meeting deadlines consistently, even in high-pressure situations.
• Proficient in using and navigating an ERP system.
• Intermediate level of expertise in Excel

Education and Experience:

• High School Diploma or Equivalent
• Minimum 1 year of business operations/customer service experience in a manufacturing environment or related industry
• Previous experience in invoicing and credit memo roles required.
• A solid understanding of accounting principles, invoicing procedures, and credit memo processes.

Physical Requirements: Sedentary 

• The ability to lift and/or move up to 10 lbs. unassisted.
• Frequently required to sit, stand, use hands and fingers to handle/feel items, reach with hands and arms, stoop, bend, see, and talk or hear. 

In compliance with the ADA Amendments Act (ADAAA), VEVRAA, and Section 503, should you have a disability and would like to request an accommodation in order to apply for a currently open position with Momar, please email us at hr@momar.com. EOE/F/M/Vet/Disabled. We are a VEVRAA Federal Contractor, and as such, we give priority referral to protected veterans.