About the Role:

The Tennis Shop Supervisor supports the daily operations of the tennis shop and facility, ensuring a high level of service for members and guests. This role combines retail operations, administrative responsibilities, and front-line customer service to create a welcoming and efficient tennis environment.

Retail & Shop Operations

Perform daily shop attendant duties, including restocking drinks, snacks, and retail merchandise
Operate the retail point-of-sale (POS) system accurately and efficiently
Receive and process incoming merchandise (hard goods), maintain inventory, and handle special orders
Maintain cleanliness, organization, and presentation of the shop
Prepare and serve beverages, including alcoholic beverages, in accordance with club policies and local regulations

Customer Service & Member Experience

Provide exceptional, professional customer service to members and guests
Greet members and guests, assist with inquiries, and direct them to assigned courts
Facilitate clear and timely communication between members and tennis staff regarding scheduling, programs, and general inquiries
Support a welcoming and organized atmosphere within the tennis facility

Court & Facility Coordination

Monitor court sheets and assist with court assignments and scheduling
Track and enter court usage data accurately
Communicate court availability, changes, and updates to both members and tennis staff
Oversee general facility activity during shifts to ensure smooth operations

Administrative & System Management

Process billing for all tennis programs using Northstar
Manage and create tournament and event registrations within Northstar
Ensure drink and food requisitions are completed accurately and submitted in a timely manner
Maintain accurate records and reporting using Microsoft Excel

Strong customer service and interpersonal skills
Excellent communication skills, with the ability to coordinate effectively between members and staff
Experience with retail operations and POS systems preferred
Proficiency in Microsoft Excel (intermediate to advanced)
Experience with Northstar or similar club management software is a plus
Strong organizational skills and attention to detail
Ability to multitask and work in a fast-paced environment
Professional demeanor and team-oriented mindset
Ability to work evenings, weekends, and holidays

Medical, Dental, Vision, and Life Insurance
Short-term and long-term disability insurance
Paid Time Off (PTO)
Verizon Phone Bill Discounts
401K + employer match (up to 6%)
Culture with Monthly Awards and Recognition
Free lunch daily
FSA for health and dependent care
Employee Golf Days
Hertz Rental Car Discounts
Employee Scholarship Opportunity
Employee Assistance Program

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