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Answer all incoming calls via multi-line phone system
路 Provide excellent customer service internally and externally by providing assistance in solving customer issues and concerns in person, over the phone, and through email
路 Process electronic payments for customers
路 Calmly attempt to resolve and de-escalate any issues
路 Escalate calls to appropriate Managers and/or Supervisors when necessary
路 Assure completion and security of daily mail opening, date stamping and distribution, receipting and logging via daily Receivables Log
路 Coordinate delivery of all Courier, FedEx, USPS and other carrier mail
路 Coordinate online conference room booking management
路 Responsible for tracking inventory and ordering of office and kitchen supplies
路 Knowledge of HOA and the services we provide to each community
路 Be extremely articulate and professional
路 Update mailboxes as needed
路 Update Vendor tracking sheet in Teams
GED or HS diploma
Bilingual
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