Sr. Learning System Specialist

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Sr. Learning System Specialist 
Job Title: Program Specialist VI 
Agency: Health & Human Services Comm 
Department: Training Unit 
Posting Number: 20881 
Closing Date: 09/16/2026 
Posting Audience: Internal and External 
Occupational Category: Education Training and Library 
Salary Range: $6,000.00 - $7,165.77 
Pay Frequency: Monthly
Salary Group: TEXAS-B-23 
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations:  
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Brief Job Description:

The Learning Resource Network (LRN) Sr. Learning System Specialist is responsible for advanced data management and tasks associated with the Health and Human Services (HHS) CAPPS training module. Serves as lead subject matter expert for the CAPPS LMS system, manages data and reporting, leads LRN training initiatives and projects, develops LMS policies, procedures, and training materials, and recommends training process improvements. Serves as front-end LMS administrator for the HHS Learning Portal. Provides tier 2 and 3 support for multiple learning systems. Reports to the LRN Learning and Development Director and works under minimal supervision with extensive latitude in the use of initiative and independent judgment.

Essential Job Functions (EJFs):

CAPPS LMS Coordinator

Serves as the lead subject matter expert for the learning management functionality for the CAPPS training module. Represents LRN as the business owner in CAPPS training module planning and implementation activities. Consults with stakeholders to analyze and determine reporting needs and coordinates the development of system requirements and solutions to ensure the training needs of HHS are met. Serves as lead liaison with vendors and HHS agencies’ training units to resolve technical and process issues related to the HHS Learning Management System. Plans and analyzes HHS training programs and end-user requirements, procedures, and recommends solutions. Analyzes problems and collaborates with technical staff to resolve issues with automated systems. Researches and recommends solutions to improve PeopleSoft Enterprise Learning and Enterprise Learning Management functionality. Provides CAPPS Training for all non-facility training employees. Works in coordination, at times, with State Hospitals and State Supported Living Centers. Manages CAPPS testing efforts for LRN, including fiscal year-end changes, PeopleSoft patches, updates, and upgrades, and all custom enhancements and/or bug fixes. (30%)

Moodle LMS System Administrator

Manages the public-facing LMS, including maintenance of LRN-owned course categories. Conducts training sessions for HHS Program team developers and managers on best-practice development processes; provides administrative setup; and assists with maintaining the developer handbook, training materials, and other resources. Reinforces training through the Moodle User’s Group and Microsoft Teams Community. Tests Moodle patches, upgrades, updates, and system fixes. (30%)

Data Management and Reporting

Creates and administers training reports, analyzes workforce data, interprets and provides advice and assistance to agency learning management groups, HHS employees, and HHS managers. Assists with training program planning and development; analyzes and evaluates training program issues and recommends solutions; monitors learning management system service requests (status, problem solving, reporting). Conducts special investigations, researches data, and performs internal compliance audits. Represents LRN at meetings, briefings, conferences, and on workgroups. (20%)

Training Initiatives and Projects

Assists the LRN Learning and Development Director with initiatives and projects. Leads project meetings, maintains project documentation; ensures HHS goals and objectives are communicated to all stakeholders. Coordinates LRN projects and activities to ensure the business needs of HHS training stakeholders are met. Elevates risks or major issues to the LRN Learning and Development Director management in a timely manner. (10%)

Training Policies, Procedures and Processes

Serves as a subject matter expert for reporting and CAPPS LMS policies, procedures, and processes. Researches, develops, and recommends best practices to achieve solutions that work for the HHS System. Develops user guides, training aids (simulations, tutorials, user guides), and provides training to data administrators related to CAPPS LMS functionality. (5%)

Training Process Improvement

Identifies areas for change and recommends operational improvements. Provides project or training program analysis; develops, documents, and oversees development and documentation of business process models and data flowcharts to standardize and/or optimize training processes. Analyzes process issues to determine trends and identify root causes. Develops solutions to operational problems and identifies ways to create or improve training programs. (5%)

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Training and adult learning methodology and learning platforms/application
• Project management methods, processes, and tools
• Learning management systems functionality and administration
• Complex training programs set up
• SCORM and AICC standards
• Web Content Accessibility Guidelines (WCAG 2.1A)

Ability to:

• Interact, communicate, and work with diverse work groups, including coworkers, business owners, and vendors
• Design and implement training programs using automated systems
• Work independently with minimal supervision while exercising sound judgment
• Present complex concepts to audiences with varying degrees of technical expertise
• Lead and manage multiple projects, including planning, prioritizing work, managing time, and meeting deadlines
• Analyze and problem-solve complex issues
• Provide training and demonstrations to LMS staff
• Troubleshoot issues and recommend solutions
• Provide temporary workarounds for problems

Skills in:

• Strong oral and written communication
• Documenting system requirements, training programs, and other training materials
• Microsoft applications
• Use of various communication technologies, webinars, and video teleconferencing
• Creating training reports using SQL
• Project management for training initiatives

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Required Qualifications

• Bachelor's Degree in a related field. Relevant experience in learning management systems, training administration, data reporting, instructional technology, or closely related work may substitute for the required education on a year-for-year basis.
• Two (2) years of experience as a front-end administrator for an LMS
• Three (3) years of experience in 508-compliant training
• Three (3) years of experience in advanced data analytics and generating reports

Preferred Qualifications 

• Two (2) years of experience supporting PeopleSoft Enterprise Learning functions in CAPPS
• Three (3) years of experience troubleshooting Moodle LMS system issues

Additional Information:

• Some travel and flexibility in hours may be required, including occasional extended hours.
• This position is located in Austin, TX and may allow a hybrid telework schedule with required on-site work at the HHS North Austin Complex. Telework is subject to change based on business needs and management directives. When telework is allowed, it requires reliable personal internet and a workspace that supports the protection of confidential information.
• Employment offers depend on available budgeted funds. Salary will be set per budget limits, HHSC starting salary guidelines, and within the posted range.
• Selected candidate will have to successfully complete any required due diligence/background and reference checks.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.