Automotive Service Advisor

NOW HIRING: EXPERIENCED AUTOMOTIVE SERVICE ADVISOR

EXPERIENCED SERVICE ADVISORS — YOUR EXPERIENCE MATTERS

Horne Mazda of Avondale is seeking an experienced Automotive Service Advisor / Service Writer to join our growing service department.

We're looking for a proven dealership service professional who understands the complete service process, knows how to build lasting customer relationships, confidently recommends needed maintenance and repairs, and can perform in a fast-paced, high-volume environment.

If you're an experienced Service Advisor ready for strong earning potential, a supportive team, and long-term career growth, we'd like to hear from you.

COMPENSATION & BENEFITS

$5,000–$8,500+ Monthly Earning Potential

• Performance-based compensation
  

• Medical, dental, vision & life insurance
  

• Paid time off & holidays
  

• Employee vehicle & service discounts
  

• Career advancement opportunities
  

• Supportive, team-oriented environment
  

• Long-term growth with a family-owned dealership group
  

WHAT YOU'LL DO

As a Service Advisor, you'll serve as the key connection between our customers and technicians, ensuring every customer receives a professional and positive service experience.

Responsibilities include:

• Greet customers and provide a professional service experience
  

• Conduct vehicle walkarounds and accurately document customer concerns
  

• Write detailed and accurate repair orders
  

• Recommend maintenance and repairs based on vehicle needs
  

• Clearly explain repair recommendations, pricing, and timelines
  

• Coordinate closely with technicians and the service department
  

• Monitor repair progress and keep customers informed
  

• Identify additional service opportunities while maintaining a customer-first approach
  

• Manage appointments, repair orders, and customer follow-up
  

• Review completed repairs with customers and assist with vehicle delivery
  

• Build customer relationships that encourage repeat and referral business
  

• Maintain strong customer satisfaction, CSI, and productivity standards
  

WHAT WE'RE LOOKING FOR

Previous Automotive Service Advisor / Service Writer experience is required.

The ideal candidate will have:

• Previous dealership Service Advisor experience strongly preferred
  

• Strong knowledge of automotive maintenance and repair
  

• Proven ability to recommend and sell automotive services
  

• Excellent customer service and communication skills
  

• Strong organizational and time-management skills
  

• Experience using computers, CRM systems, and dealership software
  

• Ability to manage multiple customers and repair orders in a high-volume environment
  

• Professional appearance and positive attitude
  

• Reliable, motivated, and team-oriented approach
  

• Bilingual English/Spanish is a plus
  

THE IDEAL CANDIDATE

We're looking for someone who can hit the ground running.

You already understand repair orders, technician workflow, customer follow-up, maintenance recommendations, service sales, and the importance of CSI. You know how to communicate with customers, stay organized, and keep the service process moving.

If you're currently working as a Service Advisor and are looking for a dealership where your experience, performance, and customer-service skills are valued, this could be your next opportunity.

READY FOR YOUR NEXT OPPORTUNITY?

If you're an experienced Automotive Service Advisor looking for strong earning potential, career growth, and a team-focused dealership environment, apply today.

Join the service team at Horne Mazda of Avondale and take your Service Advisor career to the next level.

Apply today through Indeed.