CO Patient Service Coordinator

We are seeking a Patient Service Coordinator who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Works with others in a team environment.

Specific Duties & Responsibilities

• Coordinates visits either within the department or between several departments.
• Telephones and interviews patients and/or family members to obtain accurate pre-registration
• information and to confirm appointments.
• Verifies and enters pre-registration and insurance information into the computer system.
• Obtains pre-certifications as required by patients’ health care insurers or managed care providers.
• Registers patients for clinical appointments using computerized database.
• Assists patients or family members with completion of medical insurance forms.
• Informs patients of costs of care being provided, and guides them to appropriate resources for further
• information, guidance, or assistance.
• Arranges or assists in arranging patient transportation.
• Collects time of service payments, issues receipts, and prepares cash settlement records.
• Assigns diagnostic and procedure codes to charge vouchers for computer input.
• Enters patient’s charges into computer system.
• Discusses patient’s charges, if appropriate, with patients and/or patients’ family.
• Screens patient calls and medical issues. Answers patient medical questions where appropriate and
• determines if physician response is required. Schedules patients for laboratory tests, medical examinations, procedures, surgeries and admissions.
• Resolves any schedule conflicts. Uses automated records systems to access, enter, and edit patient
• information.
• Coordinates visits either within the department or between several departments.
• Telephones and interviews patients and/or family members to obtain accurate pre-registration
• information and to confirm appointments. Prints and mails directions, maps, fee schedules, and
• department specific information to patients
• Verifies and enters pre-registration and insurance information into the computer system and prepares
• daily printed schedules for designated areas. Obtains and/or verifies patient's demographic data by phone
• or in person.
• Confirms appointments by telephone and/or mail. Fills vacancies due to cancellations.
• Responds to requests for completion of various medical forms for patients such as MVA forms,
• Disability forms, Worker’s Compensation forms, etc..
• Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician
• scheduling within this context. Proactively seeks to schedule/reschedule patients to efficiently utilize
• resources (e.g., backfill to cover cancellations or add urgent appointments).
• Registers patients for clinical appointments using computerized database.
• Assists patients or family members with completion of medical insurance forms.
• Answers phones and provides routine information to callers.
• Responds to medical records requests.
• Scanning medical records documents into the electronic medical records system.
• Monitors the in-basket in the electronic medical record system. Handles basic in-basket requests and
• forwards others as necessary to the appropriate resource. Documents appropriately in the system.
• Collects time of service payments, issues receipts, and prepares cash settlement records as required for
• cross coverage.
• Discusses patient charges, if appropriate, with patients and/or patients' families.
• Refers patient to appropriate office if financial counseling is necessary.
• Assists with basic insurance and third party queries and explains payment policies.
• Assists with back office duties as needed to ensure consistent patient flow.
• Maintains familiarity with various types of medical insurance to explain these plans.
• Assists physician(s) in monitoring the electronic medical records as assigned in signing of operative
• notes, discharge summaries, and clinic notes. Prepares and mails notes to referring and other physicians
• on cc list.
• Operates personal computer to access e-mail, electronic calendars, and other basic office support
• software.
• Maintains appropriate level of office supplies and medical forms; orders additional stock in a timely
• manner

• High School Diploma or graduation equivalent
• One year work experience in customer service required.
• Two years related work experience preferred.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

• Two years college or equivalent work experience preferred.
• Two years related ophthalmology/JHH system work experience strongly preferred.
• Medical terminology and knowledge of medical insurance coveragepreferred

Classified Title: Patient Service Coordinator   
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.60 - $29.50 HRLY ($19.00-25.65/hour targeted; Commensurate w/exp.)
Employee group: Full Time 
Schedule: Monday-Friday, 8:30 am - 5:00 pm 
FLSA Status: Non-Exempt 
Location: School of Medicine Campus  
Department name: SOM Oph Glaucoma   
Personnel area: School of Medicine