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We are a premier Continuing Care Retirement Community (CCRC) offering an elevated lifestyle defined by exceptional hospitality, refined dining, and personalized service. Our residents expect—and deserve—restaurant-quality experiences delivered with warmth, professionalism, and meticulous attention to detail.
Roland Park Place (RPP) is the only full-service, accredited, nonprofit continuing care retirement community in Baltimore City and a recognized leader in aging services for older adults and their families. We offer the best of both worlds: unparalleled access to city living paired with the comfort and convenience of a serene, suburban-style campus. Set within a beautifully landscaped, park-like environment, our community features breathtaking views of the Baltimore skyline.
Discover why Roland Park Place is ranked the #1 CCRC in Maryland, #5 in the nation, and proudly certified as a Great Place to Work.
What you will be doing:
The IT Administrator is responsible for the administration, support, maintenance, and security of the organization's technology infrastructure and systems. This role provides technical leadership for day-to-day systems operations, including servers, network infrastructure, Microsoft 365 services, virtualization platforms, cybersecurity tools, backup systems, clinical systems, and end-user support.
- Administer and support Windows Server environments, Active Directory, Entra ID, Microsoft 365, virtualization platforms, storage systems, and related infrastructure technologies.
- Maintain and support network infrastructure including switches, wireless systems, firewalls, VPN connectivity, and internet services.
- Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and user identity management.
- Monitor system performance, availability, backups, storage utilization, and infrastructure health.
- Perform system updates, patch management, upgrades, and routine maintenance activities.
- Assist with disaster recovery planning, backup verification, and business continuity initiatives.
- Support cybersecurity and compliance initiatives, including HIPAA, annual risk assessments, remediation tasks, and organizational security standards.
- Participate in incident response, troubleshooting, and remediation activities related to security or operational events.
- Install, configure, troubleshoot, and maintain desktops, laptops, printers, mobile devices, and related equipment.
- Support audio/visual systems, telecommunications systems, and other operational technology platforms as assigned.
- Coordinate with vendors and service providers for issue resolution, maintenance, and project support.
- Participate in after-hours support, maintenance windows, emergency response, and on-call coverage as required.
- Provide compassionate, patient, and professional technology support to residents and staff.
- Assist residents with technology-related questions, connectivity issues, communication platforms, and personal device support as appropriate.
What we are looking for:
- Associate's or Bachelor's Degree in Information Technology, Information Systems, Computer Science, or related field; equivalent experience may be considered.
- 8+ years of progressively responsible systems administration or infrastructure support experience.
- Ability to uphold our core values and follow policies and procedures.
- Must be able to take initiative to always find a way to say yes to both our residents and staff.
- Able to work a flexible schedule, have reliable transportation, and be on time for scheduled shifts.
- Most importantly, have a positive attitude and be able to smile at all times (even under a mask).
- Strong troubleshooting, analytical, organizational, and problem-solving skills..
- Experience supporting Microsoft 365, Windows Server, Active Directory, networking, and virtualization technologies.
- Healthcare, senior living, or other regulated industry experience preferred.
- Ability to communicate technical information effectively to both technical and non-technical users.
- Strong customer service orientation and ability to work effectively with residents, staff, and vendors.
- Availability for occasional evening, weekend, and on-call support as operationally necessary.
What we offer:
Our full-time associates are offered competitive wages and a best-in-class benefits package, which includes:
- medical/dental/vision insurance (single or family coverage, effective 1st of the month following 60-days of employment),
- company-paid life insurance/short-term disability/long-term disability,
- legal plan,
- identity theft protection,
- pet insurance,
- group critical illness insurance,
- hospital indemnity insurance
- paid sick/vacation/9 paid holidays(including your birthday),
- 403(b) retirement with 4% company match,
- free meals,
- free area attraction tickets,
- tuition reimbursement,
- employee hardship fund,
- employee assistance program,
- free on-site parking,
- discounted MTA passes,
- free education/training classes,
- Now offering PayActiv (daily pay option)
We have a culture of development and offer further career opportunities and advancement for our associates.
Come join us at Roland Park Place and see why we continue to be the #1 CCRC in Maryland, #5 in the Nation, and Certified as a Great Place to Work.
Learn more about this Employer on their Career Site
