IT SUPPORT ANALYST

We are seeking an experienced IT Support Analyst to join our team and provide technical support to our staff and clients. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a passion for helping others.

Responsibilities:

- Provide technical support to staff and clients, including troubleshooting hardware and software issues, setting up new equipment, and resolving network connectivity problems

- Maintain and update computer systems and software, ensuring they are running efficiently and securely

- Monitor and respond to IT help desk requests, providing timely and effective solutions

- Collaborate with other IT team members to implement new systems and technologies

- Develop and maintain IT documentation, including user guides and training materials

- Stay up-to-date with the latest IT trends and advancements to continuously improve our systems and processes

- Assist with IT projects and initiatives as needed

Requirements:

- Bachelor's degree in Computer Science, Information Technology, or a related field

- Minimum of 2 years of experience in IT support

- Experience with Windows and Mac operating systems, hardware and software troubleshooting, and network connectivity

- Strong knowledge of Microsoft Office Suite and other common business applications

- Excellent communication and customer service skills

- Ability to work independently and in a team environment

- Flexible and adaptable to changing priorities and deadlines

- Strong problem-solving and analytical skills

- IT certifications, such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA), are a plus