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Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
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The Service Supervisor supports the Service Operations Manager and front-end leadership team in overseeing daily customer service operations. This position is responsible for helping ensure outstanding customer experiences, efficient front-end performance, strong associate engagement, and compliance with company policies and procedures. The Service Supervisor provides leadership, coaching, and operational support while promoting a customer-focused culture and maintaining a safe, productive work environment.
Key Responsibilities Customer Service Leadership- Deliver and promote exceptional customer service throughout the store.
- Serve as a primary point of contact for customer concerns, questions, and issue resolution.
- Model professional and courteous behavior for all associates.
- Support customer satisfaction initiatives and service performance goals.
- Ensure a welcoming and positive shopping experience for all customers.
- Assist in overseeing daily front-end activities, including check stands, self-checkout, service desk functions, and customer flow.
- Monitor service levels and adjust staffing as needed to support operational demands.
- Ensure associates follow proper cash handling and transaction procedures.
- Assist with register accountability, audits, and operational controls.
- Support implementation of company programs, promotions, and service initiatives.
- Provide daily leadership, direction, and support to front-end associates.
- Assist with training, onboarding, and development of team members.
- Coach associates on customer service, productivity, and operational expectations.
- Promote teamwork, accountability, and a positive work environment.
- Support performance management efforts and recognition programs.
- Ensure adherence to company policies, procedures, and regulatory requirements.
- Support loss prevention and asset protection initiatives.
- Monitor front-end areas for safety concerns and resolve hazards promptly.
- Maintain clean, organized, and professional work areas.
- Ensure proper handling of confidential and sensitive information.
- Monitor workflow and identify opportunities to improve efficiency.
- Support labor management and scheduling objectives.
- Assist with coordination of store events, promotions, and peak business periods.
- Ensure operational standards are consistently maintained.
- Communicate effectively with store leadership regarding operational needs and opportunities.
- Assist in achieving labor, productivity, and customer satisfaction goals.
- Support efforts to minimize shortages, errors, and operational losses.
- Monitor front-end performance metrics and recommend improvements.
- Help drive efficiency while maintaining excellent service standards.
- Contribute to overall store profitability through strong execution and accountability.
- Previous retail, customer service, or supervisory experience preferred.
- Strong leadership, communication, and interpersonal skills.
- Excellent customer service abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong organizational and problem-solving skills.
- Basic computer and cash handling experience preferred.
- Ability to exercise sound judgment and decision-making skills.
- Frequent standing, walking, bending, reaching, and lifting.
- Ability to assist with moving products and supplies as needed.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Ability to work in varying store conditions.
- Customer Focus
- Leadership
- Communication
- Conflict Resolution
- Team Development
- Operational Excellence
- Problem Solving
- Cash Handling Accuracy
- Organization & Planning
- Adaptability
- Accountability
- Results Orientation
- Decision Making
- Attention to Detail
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We also provide a variety of benefits including:
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
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Our Values – Click below to view video:  ACI Values
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Albertsons Companies is at the forefront of the revolution in retail. Â Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. Â We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
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Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.Â
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