Registered Behavioral Technician - PRN

Job Title: Patient Service Representative

Primary Location: Mary Free Bed at Covenant - Bay City, MI

Department: Mary Free Bed Autism Center

Weekly Schedule Hours: varies

Compensation: starting at $26.00

Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.   

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care 

Mission Statement 

Restoring hope and freedom through rehabilitation. 

Employment Value Proposition 

At Mary Free Bed, we take pride in our values-based culture: 

• Focus on Patient Care.  A selfless drive to serve and heal connects all MFB employees. 

• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. 

• Family Culture.  We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. 

• Trust in Each Other.  Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community. 

• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.   

Summary 

The Registered Behavior Technician (RBT) demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Mary Free Bed. This individual implements specific curriculum designed to work toward each child’s Treatment Plan, goals, and individual needs, monitors individual and group programs.  This individual completes, priorities and organizes technical aspects of patient care as delegated and supervised by the Board-Certified Behavior Analyst (BCBA). RBT’s implement line therapy, typically in a 1:1 ratio, with children diagnosed with autism. 

Essential Job Responsibilities 

• Demonstrates excellent customer service.  Greets & services patients and family in a courteous, professional manner.  Ensures that customer needs are addressed, and expectations are met and/or exceeded. 

• Contributes to organization success targets from patient satisfactions, quality outcomes and net operating margin. 

• Assist patient/family with questions and concerns and involve BCBA in communications as it relates to care and progress 

• Collects data and implements approved programs using principles of applied behavior analysis 

• Maintain daily data collection, records and written daily communication 

• Applies reinforcement appropriately and specifically throughout the day 

• Assists in organizing and participating in structured group activities utilizing leader-prompter model and reinforcement 

• Maintains professional communication with families through authorized daily notes and verbal communications 

• Carries out treatment plan and programming during parent observations 

• Supports Manager/Coordinator in assigned duties 

• Maintains confidentiality with information in the appropriate manner. 

• Demonstrates an awareness of self-responsibility and accountability for own professional practice 

• Maintains professional standards by obtaining and maintaining RBT credentials and abiding by RBT code of ethics as set by the BACB 

• Attends/participates in departmental meetings/communications. 

• Actively participates in orientation, supervision, training and evaluation of students and other staff. 

• Displays high regard for personal dignity, inclusion and uniqueness of individuals (Cultural/Religious Sensitivity; Confidentiality; Privacy; Age specific Needs). 

• Remains flexible for patient care and program needs 

• Seeks opportunities to support other members of the team when patient care volumes allow. 

• Demonstrates the ability to communicate effectively both verbally and in writing 

• Formulates effective working relationships and communication with all staff, patients, families and others via written and/or verbal means. 

• Demonstrates awareness and sensitively to patient/significant other rights, as identified within the organization. Functions with an awareness and application of safety as identified within the organization. 

• Demonstrates awareness of legal issues in all aspects of patient care, department function and strives to manage situations in a reduced-risk manner. 

• Maintains patient confidentiality. 

• Demonstrates an understanding of appropriate emergency responses and the ability to remain calm 

• We’ll embrace all people by:  

• ​Treating everyone with dignity and respect.  

• ​Opening more doors to opportunity for others to succeed.  

• ​Growing talent and people.  

• ​Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.   

• ​Taking action against discrimination.  

• ​Honoring our differences and how we collaborate.  

• ​Educating staff, patients and the communities we care for.  

• ​Restoring hope and freedom, together.  

Customer Service Responsibilities 

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information. 

Responsibilities in Quality Improvement 

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service. 

Essential Job Qualifications 

• Associates degree or equivalent credits or 3 years of experience working with children required 

• Graduate with Bachelor’s Degree Preferred: Psychology, special education, education, speech, occupational, medicine; or related field. 

• Registered Behavioral Therapist training course completion required prior to hire date and exam to be successfully completed within 3 months of completion of Initial Competency Assessment. 

• Knowledge of departmental policies, procedures and business operations and how they interrelate to other departments in the organization. 

• Minimal typing skills of 40 words/ minute.  Working knowledge and basic skills in Excel, Word, PowerPoint, email. 

• Must be a team player with the ability to work independently, as well as in small or large teams 

• Protects and maintains the confidential nature of information. 

• Heartsaver CPR/AED/First Aid/Blood Borne Pathogen, BLS, or BLS Advisor within 180 days of hire. 

• Previous experience working with children with autism or RBT preferred 

• Therapy clinic experience in clinical setting preferred 

Physical Requirements for Essential Job Qualification 

Levels: 

• None (No specific requirements) 

• Occasionally (Less than 1/3) 

• Frequently (1/3 to 2/3) 

• Majority (More than 2/3)