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Front of House Manager
The Front of House Manager works directly with the General Manager and the Assistant General Manager to ensure the day to day operational success of the location. They oversee Team Member satisfaction, development training and follow up. Additionally they are responsible for guest satisfaction, maintaining unparalleled service standards, executing high level culinary recipes/plating and adhering to company initiatives as rolled out by the Executive Team. The Front of House Manager partners with the General Manager and Assistant General Manager to uphold brand standards and to maintain the appearance/upkeep of the location. They should have a general financial acumen with an understanding of building sales, minimizing Prime Costs and maintaining Standard Operating Procedures (SOPs).
Job Design:
The Front of House Manager will be assigned to a primary location, but may be asked to work at alternate locations if the need should arise.
Core Objectives of this Role (this list is not all inclusive) :
General Financial Acumen that includes Sales, Labor, Prime Cost, Budgeting and Ordering
General understanding of the entire operation, not limited to any particular department but more specifically, every department in all aspects of our business model
Ownership Mentality in regards to the individual location and the brand, working directly with the General Manager in all aspects of the day to day operations
Culinary Awareness and skill set that is collaborative with the Chef Team on company initiatives, rollouts, and day to day operating norms
Focus on Hospitality, creating Magical and One-of-a-kind experiences for our guests either directly or through our Team Members
Collaborative approach with the General Manager and the other Assistant Managers and/or Assistant General Manager to implement and uphold company standards, initiatives, etc as it pertains to HR in the location
Developmental strategy with Team Members, fostering an environment of continual growth and in turn, bench strength for our leadership team
Strong attention to detail in all aspects of the business and day to day operations
Completion of any other duties as assigned by the General Manager
Job Requirements:
High School Diploma or Equivalent
Minimum of 2 years of previous restaurant management, or similar management experience
Excellent oral and written communication skills combined with outstanding leadership, interpersonal and conflict resolution skills
Must be able to work 45+ hours per week and have open availability on Weekdays, Week Nights, Weekends and Holidays
Must be physically able to stand, bend or stoop and lift up to 50 pounds
Must be Servsafe certified
Must be proficient in Food and Alcohol Safety
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