To Go

About Company:

Founded in 2018 and headquartered in Oklahoma City, Quail Springs Culinary (QSC) includes 5 restaurant concepts that operate in 9 states with a total of 78 company owned and franchised locations.

QSC invests in concepts that have craveable food, strong leadership, and are ready for growth.  Each QSC business has its own unique culture and set of values that allow them to be successful in their respective markets.

About the Role:

The 'To Go' position is centered around efficiently managing and fulfilling customer orders for takeout and delivery services within a fast-paced environment. The primary goal is to ensure that all orders are accurately prepared, packaged, and ready for timely pickup or delivery, maintaining high standards of quality and customer satisfaction. This role requires close coordination with kitchen staff, delivery personnel, and front-of-house teams to streamline operations and minimize wait times. Additionally, the position involves handling customer inquiries and resolving any issues related to orders with professionalism and care. Ultimately, the 'To Go' role is vital in enhancing the overall customer experience by providing prompt, accurate, and courteous service for all takeout and delivery needs.

Minimum Qualifications:

• High school diploma or equivalent.
• Basic math skills for handling transactions and order verification.
• Ability to communicate clearly and effectively with customers and team members.
• Capability to work in a fast-paced environment while maintaining attention to detail.
• Availability to work flexible hours including evenings, weekends, and holidays.

Preferred Qualifications:

• Previous experience in a customer service or food service role.
• Familiarity with point-of-sale (POS) systems and order management software.
• Knowledge of food safety and sanitation standards.
• Strong problem-solving skills to handle order discrepancies or customer concerns.
• Bilingual abilities to assist a diverse customer base.

Responsibilities:

• Receive and process takeout and delivery orders accurately and efficiently.
• Coordinate with kitchen staff to ensure timely preparation and packaging of orders.
• Verify order accuracy before handing off to customers or delivery drivers.
• Maintain cleanliness and organization of the takeout area to comply with health and safety standards.
• Address customer questions or concerns regarding their orders promptly and professionally.
• Assist in inventory management by monitoring packaging supplies and notifying management when restocking is needed.
• Collaborate with delivery personnel to ensure smooth handoff and timely dispatch of orders.

Skills:

In this role, strong communication skills are essential for interacting with customers and coordinating with kitchen and delivery teams to ensure order accuracy and satisfaction. Attention to detail is critical when verifying orders and packaging to prevent errors and maintain quality standards. Time management skills help in prioritizing tasks and managing multiple orders simultaneously in a fast-paced environment. Familiarity with POS systems and order tracking software enables efficient processing and record-keeping of transactions. Additionally, problem-solving abilities are frequently applied to resolve any issues that arise with orders or customer requests, ensuring a positive experience for all parties involved.