Circulation Manager

Trimble County Public Library - Circulation Manager

Overview:

POSITION RESPONSIBILITIES:

Circulation and Customer Service

• Manages daily circulation desk operations, staffing, scheduling, and coverage.
• Manages, trains, motivates, evaluates, and assists with hiring and onboarding circulation staff.
• Provides and promotes consistent, professional, and welcoming customer service.
• Assists patrons with circulation services, accounts, policies, technology, resources, and general information.
• Resolves patron concerns tactfully and professionally and refers complex matters to the Library Director as appropriate.
• Performs circulation and front desk duties as needed, including cash handling and authorized notary services.
• Maintains patron confidentiality and follows applicable laws, policies, and procedures.
• Develops and improves circulation procedures, workflows, and service practices.
• Creates displays and promotional materials highlighting library collections and services.
• Participates in staff meetings, training, professional development, and library planning.

Electronic Resources and Technology

• Assists patrons and staff with electronic resources, databases, e-books, digital audiobooks, streaming services, and other technology.
• Troubleshoots technology and electronic resource issues and coordinates with the Technology Manager when needed.
• Assists with the selection, evaluation, acquisition, renewal, and management of electronic resources and technology services, including Kajeet.
• Maintains knowledge of emerging library technologies, electronic resource trends, and relevant services.
• Participates in technology training and continuing education.

Collection Development and Materials

• Participates in collection development, including selecting, purchasing, evaluating, maintaining, and withdrawing materials as assigned.
• Reviews donated materials and assists with inventory, weeding, collection maintenance, and related projects.
• Processes library materials and performs basic cataloging, metadata, and material repair duties as needed.
• Oversees materials processing and trains staff on related procedures.
• Works with staff and vendors to resolve cataloging, processing, and ILS issues.

Programs and Library Services

• Assists with library programs, events, and special activities, including room and technology preparation, promotion, and attendance tracking.
• Provides general assistance to patrons and staff throughout the library.
• Supports the library’s mission, policies, programs, and services through positive and professional community interactions.

Administrative and General Duties

• Participates in planning, evaluation, and improvement of library services and operations.
• Assists with policies, procedures, workflows, records, statistics, and assigned administrative projects.
• Maintains awareness of current library trends, technology, issues, and best practices.
• Maintains confidentiality and represents the library professionally.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of public library services, circulation, customer service, collection development, and library operations.
• Knowledge of staff supervision, training, scheduling, and performance management.
• Strong computer, technology, electronic resources, and troubleshooting skills.
• Ability to learn and effectively use library software, electronic resources, the Integrated Library System (ILS), and emerging technologies.
• Understanding of electronic resource acquisition, licensing, authentication, content models, and usage statistics.
• Knowledge of basic materials processing and cataloging practices.
• Strong interpersonal, written, verbal, and electronic communication skills.
• Ability to supervise and lead staff effectively and work cooperatively with patrons, coworkers, vendors, and community members.
• Ability to exercise sound judgment, solve problems, manage multiple priorities, and work independently.
• Ability to handle difficult situations professionally and respectfully.
• Ability to adapt to changing technology, procedures, services, and community needs.
• Ability to maintain accurate records and confidential information.
• Knowledge of social media and digital communication.

PHYSICAL DEMANDS:

EDUCATION, TRAINING, AND EXPERIENCE:

• Bachelor’s or Master’s degree in Library and Information Science or a related field required.
• Prior supervisory or management experience required.
• Prior experience training personnel required.
• Experience with library technology, electronic resources, collection development, circulation, or public library operations required.
• Strong knowledge of the local community required.
• Must obtain and maintain appropriate Kentucky Department for Libraries and Archives (KDLA) certification within the required timeframe and complete required continuing education.

WORK SCHEDULE AND STATUS: