Security Manager

Role:

Security Manager

Location:

Bahrain Surf Park, Bilaj Al Jazayer

Reporting to:

Head of Guest Experience / General Manager

OVERVIEW AND PURPOSE OF YOUR ROLE

As Security Manager, you will lead, strategize, and oversee the physical security, loss prevention, emergency response, and risk management functions across all areas of Bahrain Surf Park. This includes the wave lagoon, retail outlets, F&B venues, guest facilities, administrative offices, parking grounds, and staff accommodation.

Reporting directly to the Head of Operations / General Manager, you will ensure a safe, secure, and welcoming environment for all guests, employees, contractors, and assets. You will be responsible for managing internal security officers and third-party security vendors, implementing robust safety protocols, overseeing CCTV and access control systems, and maintaining seamless liaison with local government authorities, emergency services, and law enforcement.

ROLE RESPONSIBILITIES

Security Leadership & Operations Management

• Strategic Security Oversight: Develop, implement, and review comprehensive park-wide security policies, standard operating procedures (SOPs), emergency response plans, and risk assessments.
  
• Team & Vendor Management: Direct and supervise internal security supervisors/guards and third-party security contracted personnel, ensuring proper shift scheduling, deployment, post checks, and performance auditing.
  
• Perimeter & Access Control: Oversee security checkpoints, guest entry gates, VIP turnstiles, vehicular access, delivery docks, and staff access control systems.
  
• Crowd Management: Plan and execute security protocols for high-capacity operational days, VIP visits, major corporate events, surf competitions, and public gatherings.
  

Systems, Surveillance & Loss Prevention

• CCTV & Technology Management: Monitor and maintain the park's surveillance network, alarms, and electronic access systems, ensuring maximum uptime and data compliance.
  
• Loss Prevention & Asset Protection: Implement proactive measures to prevent theft, vandalism, unauthorized entry, trespass, and inventory shrinkage across retail, storehouses, and cash handling areas.
  
• Investigation & Reporting: Conduct formal internal investigations into security breaches, theft, property damage, accidents, or misconduct, delivering thorough reports and actionable recommendations to executive leadership.
  

Emergency Preparedness, Health & Safety

• Crisis & Incident Response: Act as the primary Incident Commander during facility emergencies, security threats, severe weather events, or evacuation scenarios.
  
• Safety Drills & Training: Coordinate routine emergency drills (evacuation, fire safety, lockdown, medical emergencies) in partnership with Lifeguards, Operations, and Health & Safety teams.
  
• Government Liaison: Serve as the primary liaison with local government agencies, Ministry of Interior (MOI), Police, Civil Defence, and traffic authorities to ensure strict legal and statutory compliance.
  

Team Development & Training

• Security Training: Conduct continuous physical security, de-escalation, conflict resolution, first aid, and customer care training for the security team.
  
• Culture Alignment: Ensure all security staff embody the "Aloha Spirit," maintaining an approachable, professional, and guest-friendly demeanor while upholding firm safety standards.
  

 Qualifications

• Bachelor’s Degree in Criminal Justice, Business Administration, Security Management, or equivalent practical background (Military / Police / Law Enforcement background highly regarded).
  
• Certified Security Professional certification (e.g., CPP, PSP) or local MOI security certifications (preferred).
  
• First Aid, CPR, and Crisis Management Certifications.
  
• Fluent in both Arabic and English (required).
  

Experience

• Minimum of 5 to 7 years of progressive security experience, with at least 3 years in a Managerial or Head of Security role within leisure, tourism, theme parks, large hospitality resorts, or major event venues.
  
• Proven track record of managing contract security teams, emergency response operations, and high-volume public crowd management.
  
• Demonstrated experience liaising with local law enforcement, civil defense, and government authorities in Bahrain or the GCC.
  

Professional Skills & Attributes

• Strong executive leadership, command presence, and crisis-decision management skills under pressure.
  
• In-depth knowledge of physical security systems, CCTV management, access control technology, and risk assessment methodologies.
  
• Exceptional conflict de-escalation, negotiation, and verbal communication skills.
  
•  High level of integrity, discretion, confidentiality, and professional ethics.
  

Personal Qualities

• Resilient, adaptable, and highly observant leader who leads by example.
  
• Customer-focused approach—balancing strict security compliance with a welcoming guest experience.
  
• Physically fit and capable of managing outdoor park terrain in dynamic weather conditions.
  
• Availability to work flexible hours, night shifts, weekends, and public holidays, as well as being on call for emergencies 24/7.
  

Key Performance Indicators (KPIs)

• Incidents & Security Breaches: Zero major unhandled security breaches or preventable security incidents across park premises.
  
• Emergency Response SLA: Average security response time of under 3 minutes for on-site emergency calls or incidents.
  
• Vendor & Post Audit: Maintain a minimum 95% compliance score on routine guard post audits and vendor performance reviews.
  
• Shrinkage & Loss: Reduction and containment of annual retail/asset inventory shrinkage below targets.
  
• Compliance & Safety Drills: 100% completion of scheduled safety drills and government regulatory compliance audits.
  

Benefits and Perks

• Attractive remuneration package with opportunity to grow 
  
• An amazing unique work environment a few meters from the beach 
  
• Work alongside a dynamic, qualified and multicultural team
  
• Opportunity to use facilities and surf regularly in state-of-the-art Wavegarden Wavepool
  
• Uniform: protective rash vest, hat, sunglasses, boardshorts, wetsuit 
  
• Share the stoke & health benefits of surfing with an island nation new to the sport 
  
• Join a new exciting growing industry 
  
• Medical insurance, holiday allowance (as per Bahraini Law)
  
• Staff discounts
  
• Performance bonus