Financial Aid Assistant

Financial Aid Assistant

Make a Difference in the Lives of Students and Families

Are you an organized, detail-oriented person who enjoys helping others? Do you take pride in providing excellent customer service and making complicated processes easier to understand?

West Liberty University is looking for a Financial Aid Assistant to join our team!

The Financial Aid Assistant is an essential member of the Financial Aid Office and serves as one of the first points of contact for students and families. In this role, you’ll help students navigate the financial aid process while supporting the accurate and timely administration of financial aid, scholarships, loans, and athletic aid.

This is a great opportunity for someone who is professional, compassionate, dependable, and eager to make a difference in a student-centered environment.

What You'll Do

• Serve as a welcoming and helpful first point of contact for students, parents, and campus visitors.
• Respond to phone calls, emails, and routine financial aid questions.
• Help students understand financial aid requirements, deadlines, documentation, and next steps.
• Schedule and manage financial aid appointments.
• Process undergraduate financial aid awards and assist with loan processing.
• Review and track financial aid documents, including verification and special circumstance materials.
• Follow up with students and families regarding outstanding requirements.
• Assist with private scholarships, COLCA Scholarships, and athletic aid.
• Prepare award letters, cancellation letters, and other financial aid correspondence.
• Maintain accurate records and document communications in Banner.
• Collaborate with other campus offices to support timely and accurate financial aid processing.
• Recognize when a situation requires specialized assistance and appropriately refer students to financial aid professionals.
• Maintain strict confidentiality of student and family information.

• Provide general administrative and clerical support to the Financial Aid Office.

What Makes Someone Successful in This Role?

We’re looking for someone who:

• Enjoys helping people and provides exceptional customer service.
• Is highly organized and pays close attention to detail.
• Communicates clearly, professionally, and courteously.
• Can remain calm, patient, and empathetic when helping someone who is frustrated or confused.
• Can manage multiple priorities while meeting deadlines.
• Follows established procedures and instructions carefully.
• Handles confidential information with discretion and professionalism.
• Is comfortable learning new technology, systems, and processes.
• Works well as part of a collaborative team.
• Understands when an issue should be escalated to a financial aid professional.

Qualifications

Minimum:

• High school diploma or equivalent.
• Ability to manage multiple routine responsibilities while maintaining accuracy and professionalism.

Preferred:

• Administrative, clerical, office, or customer service experience.
• Higher education or financial aid experience.
• Experience with Microsoft Office or similar computer applications.

Why Join Us?

This position offers more than administrative work — it’s an opportunity to be part of a team that helps make college accessible and achievable for students. Every day, you’ll have the opportunity to answer questions, solve problems, provide reassurance, and help students take important steps toward their educational goals. 

Mission Statement:

West Liberty University is a public university with a rich history of providing students with a comprehensive education from undergraduate to graduate degrees.  Through experiential learning and personalized support, we empower students toward scholarly exploration, creative expression, and economic opportunity.

West Liberty University offers generous benefits, including approximately 2 days of annual leave (vacation) per month and 12-13 paid holidays.  Visit the WLU Benefit Page for more details: https://westliberty.edu/human-resources/employee-benefits

For the academic year employees, their dependents, and spouses are eligible for a 100% waiver for undergraduate tuition and only employees are eligible for 50% waiver for graduate tuition for certain programs.  

Free use of the Wellness facilities and free admission into all WLU events with your employee Topper Card.  

For more information about living in the Wheeling area please visit Wheeling: Live Here - Weelunk

West Liberty University is an Equal Opportunity Employer and welcomes applications from all interested individuals.  Individuals who need assistance in the application process may contact Human Resources at hr@westliberty.edu. 

West Liberty University does not sponsor work visas.  Applicants must be authorized to work in the United States.

Successfully passing a background screening report is required for final employment. 

West Liberty University is a tobacco free campus.