Responsible for performing high-quality haircuts, blowouts, updos, and chemical services while delivering exceptional guest experiences. Cosmetologists may also perform manicure, pedicure, and skincare services, depending on operational needs and skillset. This role requires maintaining a clean, safe, and professional work environment in accordance with departmental standards, while providing outstanding customer service to all guests.

Responsibilities

Provide the highest level of personalized service while maintaining a positive, enthusiastic, and helpful attitude toward all guests and team members.

Ensure exceptional guest experience by delivering consistent, high-quality treatments while staying informed of current spa trends and techniques.
Demonstrate comprehensive knowledge of spa and salon services, treatments, and products.
Oversee the daily appointment calendar and ensure the schedule flows seamlessly throughout the day.
Uphold all setup, shutdown, safety, and sanitation protocols for workstations and treatment areas.
Handle guest questions, concerns, and feedback professionally and promptly.
Review and monitor schedule updates throughout each shift.
Escort and attend to guests promptly for all scheduled services.
Communicate service upgrades, modifications, or changes to the Spa Coordinator.
Properly care for and maintain equipment, tools, and products used during services.
Participate in inventory counts and inventory management activities.
Stock and organize professional supplies in dispensaries and work areas.
Report any service-related issues immediately to management.
Assist as a Spa Attendant when operational needs require.
Report lost or stolen items immediately following company procedures.
Transport soiled linens to designated collection bins.
Maintain a meticulous and professional appearance at all times.

Qualifications

Must be able to initiate and engage in conversation in a professional and friendly manner
Must be at least 18 years of age
Must be willing to participate in on-going training
Maintain knowledge of current property events, promotions and attractions
Must have the ability to grow clientele and suggest retail
Must be able to work independently, in a team setting with minimal supervision
Must obtain a current Mississippi Cosmetology License recognized by the state and the local governing board
Comfortable working in a fast paced, dynamic environment
Must present a well-groomed appearance
Must adhere to uniform/appearance requirements
Show appreciation for various ethnic and cultural backgrounds
Able to accept direction of Senior Leadership
Physical, Mental & Environmental Demands:
Able to read, write and speak English sufficiently to perform job
Available to work any shift, holidays and weekends
Responds to visual and aural cues
Able to stand and walk for extended periods
Able to sit, stoop, reach and bend
Able to lift 20 pounds

Primary Location: Harrah’s Gulf Coast

Work Locations: 280 Beach Blvd Biloxi, MS 39530

Organization: Grand Casinos of Biloxi, LLC

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