Customer Service Representative - Physician Business Services - Days - FT

Receives customers over the phone and in person to discuss their bills and any problems they may have with billing. May provide financial counseling to the patient as well as discuss insurance details if available.

Responsibilities

• Responds to patient's financial inquiries.
  • Investigates and answers patient inquiries within 24 hours.
  • Completes paperwork to take corrective action on discrepancies.
  • Updates patient accounts prior to statements being sent.
  • Documents all account activity daily.
• Provides financial counseling for the patient.
  • Explains bills to patients while collecting payments or establishing financial arrangements.
  • Maintains knowledge of available financing alternatives.
  • Gathers account information and forwards to collection agency.
  • Communicates with collection agency regarding account status.
  • Works aged balance reports to collect on old accounts receivable

Qualifications

Education:

• High School diploma or GED equivalent

Required Experience:

• One year of experience in patient and insurance billing, collections, or customer service

Preferred Experience: 

• One year of experience in a hospital or healthcare setting performing insurance billing, follow-up, collections, or customer service

Skills:

• Oral and written communication skills
• Customer relations skills