Screening and Referral Navigation Manager (HYBRID)

The Screening and Referral Manager role will work for the Social Care Network in the Southern Tier region of New York and will be responsible for overseeing all screening and navigation services in the network to ensure efficient and effective delivery of services. This position reports to the Social Care Network Director.

Essential Functions:

• Function as the central knowledge base for screening and navigation in the social care network. This includes immediate support for resources doing screening/navigation.
• Oversee centralized support for HRSN Providers and eligible community members, and offer resources to promote continuity and efficiency of screening, referral and navigation services across the Social Care Network. This should include reference documents detailing the local, state and federal benefits and programs available in the community.
• Supervises a designated number of internal Social Care Navigators and guides community based Social Care Navigators to utilize a client-centered, goal-oriented, and data-driven approach to supervision.
• Monitors Social Care Navigator and Social Care Network performance and facilitates process and quality improvements to drive performance improvement where necessary. For example, repeated issues reported through issue logs that show process improvement opportunities. 
• Regularly use data and data tools to monitor program performance measures such as members receiving completed eligibility assessment, referral backlog with open/unresolved referrals and patterns. Work in tandem with organizations in the Social Care Network to ensure timely processing of community referrals for individuals in need of HRSN enhanced services.
• Facilitates development of workflows for bi-directional communication between screeners/navigators and a member’s Care/Case Manager. Support SCN navigators in understanding available care/case management and how to best integrate/share information regarding social needs of the members with their case management team. This should include sharing primary points of contact for all locations where Care/Case Managers reside. 
• In collaboration with the Network Operations Manager, ensure standardized processes are available, up to date, and utilized for training and onboarding of contracted HRSN Providers. 

MINIMUM REQUIREMENTS:

• Education: Bachelor’s Degree in human service, social work, healthcare administration or similar field of study preferred, or equivalent education and work experience
• Ability to design and implement new workflows for a new, large, and complex program under very tight timeframes. 
• Must have excellent verbal and written communication skills, professional presentation, and excellent interpersonal/customer service skills
• Problem-solving both independently and with others
• Strong organizational skills with ability to handle multiple tasks simultaneously. 
• Ability to partner/work collaboratively with others across organization to achieve shared 
• objectives and get work done. Demonstrated ability to gain trust and support of others.
• Ability to troubleshoot and solve problems independently and collaboratively; flexible in trying new solutions
• Demonstrated excellent interpersonal and communication skills by attentively listening to others; adjusting communication to fit the audience and message; and providing timely and helpful information to others across the organization.
• Skilled with personal computer programs such as Microsoft Outlook, Microsoft Office (Word, Excel Powerpoint etc)
• Facilitation of meetings either in person or via virtual platforms such as Zoom