Business Application Support Engineer Intern

Business Application Support Engineer Intern  

Motion Industries, a leading industrial distribution company, is seeking a driven BA Support Engineer Intern to join our dynamic Business Applications Support team. This internship offers an incredible opportunity to gain hands-on experience in ITIL, IT service management, and application support—working alongside seasoned engineers who ensure seamless business operations every day.  
Jump in, gain real-world experience, and accelerate your IT career to new heights! 

This position will be based in Birmingham, AL. Interns will be onsite at the Birmingham headquarters. 

Responsibilities 

• Participate and gain understanding of application support processes. 

• Engage in stakeholder communication. Identify and escalate technical bottlenecks to the appropriate teams. 

• Support the resolution of application incidents, working to meet service level agreements. 

• Use ITSM tools, such as ServiceNow. 

• Use GenAI tools to perform application/code troubleshooting, testing, and monitoring. 

• Assist with the creation and maintenance of user guides and support documentation. 

• Work on small enhancements or minor application fixes as part of learning exercises. 

• Use low/no code platforms to automate processes and standardize technology solutions. 

• Shadow and learn from senior support engineers in deploying, maintaining, and managing applications. 

Qualifications & Experience 

• Working on a BS degree computer science, Information Technology, or a related field. 

• Basic understanding or coursework related to IT, software applications, or supply chain processes is a plus. 

• Interest in learning application support and IT service management practices. 

• Good problem-solving skills with a willingness to learn and adapt. 

• Basic knowledge of scripting, SQL, or programming languages is a plus but not mandatory. 

• Strong communication skills.