Office Administrator

Job Title: Office Administrator - Sales Support & Front Desk
Location: Birmingham, AL (In-Office)
Schedule: Full-Time, M-F Mornings 
Pay: $20/hour

About the Role

McCorquodale Transfer is seeking a part-time Office Administrator to support our Sales Manager and sales team with day-to-day administrative and customer service tasks. This role is essential to keeping our office running smoothly and ensuring a great experience for our customers from the first phone call through move day. This job would most likely be seasonal, but with a possibility to transition to permanent.

Responsibilities

• Answer incoming phone calls promptly and professionally
• Create and prepare customer quotes
• Complete moving and logistics paperwork accurately
• Enter and update customer information in company systems
• Create and manage calendar invites and scheduling
• Relay messages and information between customers, sales, and operations
• Handle difficult customer situations and resolve complaints with professionalism
• Visit the Birmingham warehouse (located in the same building as the Sales team) as needed to communicate with the Operations team
• Support the Sales Manager with day-to-day administrative needs

Qualifications

• Excellent phone presence, confident and comfortable answering calls
• Clear, legible handwriting
• Strong attention to detail and accuracy
• Polite, professional demeanor with customers and coworkers
• Ability to handle customer complaints calmly and effectively
• Comfortable communicating with warehouse/operations staff in person
• Open to feedback and coachable
• Reliable and punctual, able to work in-office daily in the morning

Schedule & Location

This is a full-time, in-office position based in Birmingham, AL.