Warehouse Worker

Title: Warehouse Team Member

Reports to: Warehouse Supervisor            

FLSA status: Full-time, Non-exempt            

Salary Start: Depends on experience

Work Location: On-site            

*All team members are expected to learn and operate within EOS™ (Entrepreneurial Operating System) accountability principles and the Easterseals & Goodwill Industries International (GII) Donated Goods Retail (DGR) operating model.

Direct Reports: 

None

Seat Purpose:

Safely and efficiently receive, process, store, and move merchandise and donated goods while maintaining accurate records, organized work areas, and dependable warehouse flow.

Core Accountabilities:  

Merchandise Handling and Order Fulfillment

•    Load, unload, receive, sort, move, and store merchandise and donated goods safely.

•    Pick, pack, and prepare products for shipment according to established procedures.

•    Complete assigned shipping, receiving, and material-movement tasks accurately and on time.

•    Handle goods carefully to prevent loss or damage.

Equipment Operation and Workplace Safety

•    Operate forklifts, balers, terminal tractors, and other warehouse equipment only after completing required training and receiving authorization.

•    Follow all safety procedures, equipment guidelines, and required use of personal protective equipment.

•    Promptly report hazards, incidents, injuries, equipment concerns, or damaged goods.

•    Perform physical and manual labor for approximately 85% of the workday while using safe lifting and material-handling practices.

Inventory Control and Documentation

•    Maintain accurate inventory records, trailer logs, shipping and receiving documents, and other required records.

•    Verify quantities and product information during receiving, storage, picking, and shipping activities.

•    Complete documentation within established timelines.

•    Identify and promptly report or resolve inventory and documentation discrepancies.

Warehouse Organization, Quality, and Team Support

•    Keep warehouse, storage, equipment, and work areas clean, orderly, and ready for continued operations.

•    Follow established workflows, quality standards, productivity expectations, and agency policies.

•    Support efficient warehouse operations through dependable attendance, communication, teamwork, and problem-solving.

•    Assist with other warehouse-related duties as assigned.

Key Metrics:

Merchandise Handling and Order Fulfillment

•    On-time completion rate for assigned receiving, picking, packing, shipping, and material-movement tasks; order and shipment accuracy rate; and number of preventable merchandise loss or damage incidents.

Equipment Operation and Workplace Safety

•    Required safety and equipment training completion rate; number of preventable safety incidents, injuries, or equipment-damage events; and timeliness of hazard, incident, and equipment-concern reporting.

Inventory Control and Documentation

•    Inventory and documentation accuracy rate; on-time completion rate for trailer logs and required shipping and receiving records; and discrepancy resolution or escalation time.

Warehouse Organization, Quality, and Team Support

•    Daily work-area readiness and housekeeping compliance; achievement of established productivity and quality goals; reliable attendance; and timely communication of workflow issues that could affect warehouse operations.

Required Qualifications: 

•    High school degree / GED

•    Basic safety and first aid knowledge preferred.

Work Environment & Physical Requirements: 

·    Communicate both in person and by telephone

·    Use hands and fingers to handle, feel, or operate standard office equipment

·    Reach with hands and arms

·    Lift up to 50 pounds

·    Vision abilities include close and distant focus

·    Noise level is typically moderate; may on occasion be exposed to loud sounds and distracting noise levels

·    Must have the ability to drive throughout the state

Organizational Resources Provided: 

•    Access to desktop

•    Phone line

•    Safety equipment

Employee Requirements for the Role: 

•    Ability to follow all ESGWND’s policies and procedures and safety standards.

•    Ability to solve problems independently while working in a fast-paced team environment.

•    Maintain all required training and ensure all documentation is completed accurately. 

•    Ability to follow written, oral, or visual instructions with good judgment.

•    Strong communication, teamwork, and problem-solving skills.

•    Ability to work efficiently in a fast-paced environment.

•    Interact effectively with individuals from a variety of backgrounds.

•    Valid driver’s license and proof of insurance required when operating an ESGWND vehicle or personal vehicle for company business.

Equal Opportunity Employer

Easterseals Goodwill North Dakota is an equal opportunity employer committed to creating an inclusive workplace.