Guest Room Attendant

Blue Lake Casino & Hotel

POSITION DESCRIPTION

MANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARY

Job Title: Guest Room Attendant

Department: Hotel

Reports To: Housekeeping Supervisor

FLSA Status: Non-Exempt

Prepared By: Housekeeping Manager

Revised Date: July 23, 2026

Approved By: President - DOO

Approved Date: July 23, 2026

JOB SUMMARY

Ensure all guest rooms are cleaned according to BLCH standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complete job tasks issued by Housekeeping Supervisor.
• Respond to and notify Housekeeping Supervisor of all guest requests or complaints.
• Replenish all supplies in guest rooms.
• Strip beds, roll-always and cribs.
• Change sheets.
• Clean all showers, sinks, toilets, and floors.
• Clean walls and doors as needed.
• Vacuum carpet in rooms, halls, lobby and elevator.
• Clean windows and blinds.
• Collect, sort, clean, fold and store laundry.
• Operate washing and drying equipment.
• Maintain laundry room in clean and orderly fashion.
• Move furniture to clean.
• Provide courteous service to our guests and be cordial to all Team Members.
• Works safely and efficiently, utilizing safe equipment, techniques, and products.
• Is current on emergency procedures and acts accordingly.
• Able to work any day or shift as assigned.
• Able to work in other areas on an as needed basis.
• Other duties as assigned by management, including any supervisor, manager, or executive.

Promotes the following within the department and among all Team Members:

• Creates an atmosphere of FUN for all hotel guests.
• Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.
• Maintains a professional departmental, company and community reputation.

Blue Lake Hotel requires Team Members, on a continual basis:

• To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
• To maintain a professional departmental, company and community reputation.
• To enforce performance standards, policies and procedures as they relate to the department.
• To maintain a consistent, regular attendance record.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or GED equivalent.

CERTIFICATES, LICENSES, REGISTRATIONS, TRAINING

While employed, must maintain a valid and active Blue Lake Tribal Gaming Commission License.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other Team Members of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as proportions, and percentages. Ability to apply concepts of basic algebra.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The Team Member is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The Team Member must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is occasionally exposed to fumes or airborne particles, such as cigarette smoke. The noise level in the work environment is usually moderate.