Customer Experience Associate

...

Pre-Hire Checklist

Position: CX Associate 

Hiring Manager: Jen Dallas

Interview Attendees:

• Pre-Screen: 

• Technical Interview (3-4 people: Manager + Peers): 
• Core Values Interview (Manager, 1 or 2 Leadership Team Members): 

Ideal Start Date: 

Job Posting Date: 

Job Location: 

Salary Range: $19/hour, experience depending

Additional posting locations (outside of LinkedIn, Saalt Website, Indeed, Glassdoor, & ZipRecruiter): None

Will we be recruiting?: 

If yes, begin Candidate Tracker & Recruiting Process.

Ideal Week for Phone Interviews: (dependent upon closing date)

Job-Specific Phone Interview Questions (5 or 6):

1. Why did you apply to this position at Saalt?
2. Describe your CX experience.
3. What do you think you can bring to this team?
4. What excites you about this position?

Ideal Week for Technical & Core Value Interviews:

**Schedule time on interviewers’ calendars.

Work Sample Details: (If applicable)

Description? 

Who will compile?

Who will send?

Who will follow up? 

Final information due to HR by: 

Hiring Checklist

Step 1: Complete Pre-Hire Checklist on Page 1

Accountable Party: HR/Hiring Manager

• Answer all questions on page 1 of this document

Step 2: Hiring Manager completes:

• Job Description
• Work Sample (if applicable)
• Role Specific Questions for Pre-Screens

Step 3: Job posting published & recruitment begins

Accountable Party: HR

• Post role on BambooHR, LinkedIn, & any other additional sites
• Begin Recruiting Process
  (if applicable)
• Share job description on Saalt’s Slack, LinkedIn, etc.

Step 4: Candidates complete Application through BambooHR

Step 5: Candidate Applications reviewed in BambooHR

Accountable Party: Hiring Manager/HR 

Step 6: Pre-Screening Telephone Interviews

Accountable Party: HR

• Conduct Pre-Screen Telephone Interviews

Step 7: Technical Interview and Work Sample

Accountable Party: HR to schedule and send Work Sample as necessary

• 60-90 minutes with assigned Interviewers
• Scheduled with a 10 minute buffer before & after for debriefing purposes
• Hiring Manager prepares list of questions & disperses to interview attendees
• Work Sample sent to viable candidates after Interview

Step 8: Core Values Interview

Accountable Party: Previously agreed upon Interview Team, HR to Schedule

• 90 minute Core Values Interview
• Scheduled with a 10 minute buffer on each end to brief Team before & after

Step 9: Reference Calls

Accountable Party: Hiring Manager/HR

• 5-7 calls per candidate split between Interviewers

Step 10: Job Offer

Accountable Party: HR

• Agree upon start date & compensation with Finance & Hiring Manager prior to Offer being sent
• Sent via BambooHR