Service Manager

Why Allegiance Trucks?

When joining our team, you will be working alongside the best in the business, helping us make Allegiance Trucks great! We are a veteran friendly organization that provides opportunities for additional training, career growth and advancement, as well as a comprehensive benefits package that includes:

• Competitive starting pay 
• Excellent health benefits including; Medical, Dental and Vision plans, a complimentary life insurance policy, and several other voluntary coverage options to choose from 
• Generous Paid Time Off policy, including vacation, sick time and floating holidays 
• 401(k) with Company match 
• Support and encouragement for your continued advancement with additional training Allegiance Trucks is committed to equal opportunity for all employees and applicants. 

About the Role

We run a hands-on service department that maintains and repairs a fleet of commercial medium and heavy duty diesel trucks, including Pierce fire trucks. This is a working manager role. You will have one service writer who handles most of the paperwork and phone calls, and 4 to 5 diesel technicians on the floor. You will split time out in the shop dispatching work, keeping jobs on track, and coaching your techs and in the office with the service writer.

If you are a shop foreman or lead technician who is ready to move into management, this could be a great fit.

What You Will Do Every Day

• Dispatch work to your techs and keep the shop loaded and balanced
• Walk the floor and check on jobs in progress so techs do not get lost chasing a problem
• Step in on tough diagnostics and help techs work through them
• Make sure jobs are done on time and we hit the times we promise our customers
• Mentor and train your techs so they get better every month
• Work side by side with your service writer, who handles most of the phone calls and paperwork
• Handle service requests from our commercial truck leasing customers with urgency and professionalism
• Recognize warranty failures, file warranty claims, and follow through on warranty recovery
• Keep the shop clean, safe, and organized

Safety and Compliance

• Know, or be ready to master, U.S. Federal Motor Carrier Safety Regulations (CFR 396) and keep us and our customers in compliance
• Keep maintenance files on customer and company vehicles up to date per CFR 396
• Monitor CSA Vehicle Basic scores for our customers
• Certify technicians for U.S. DOT annual inspections, brake inspections, and related maintenance procedures
• Enforce company safety policies and work with our Facilities Manager to keep the facility in compliance with local and federal safety and environmental standards

Customers and Vendors

• Build and keep strong relationships with customers and vendors
• Investigate customer maintenance issues and see them through to a fix
• Handle every customer, employee, and vendor issue professionally

The Business Side

You will also help run the department as a business. This is a smaller part of the day, and we will help you grow into it.

• Review monthly shop results with the management team and help correct what is off track
• Track shop productivity and tech efficiency
• Help the management team prepare the annual business plan and budget
• Help us meet Navistar Diamond Edge and Prestige service standards
• Assist with collecting past due invoices when needed

What We Are Looking For

• 5+ years of hands-on experience as a diesel technician on medium and heavy duty trucks
• Experience as a shop foreman, lead tech, or crew leader, or a strong senior tech ready to make that jump
• Strong diagnostic skills and the ability to coach others through tough repairs
• A leader who enjoys being out on the shop floor and working directly with techs
• High school diploma or GED
• Valid driver’s license and a satisfactory Motor Vehicle Report (CDL a plus)

Prior service manager experience is welcome but not required. If you know trucks, know techs, and want to grow into running a department, we will teach you the rest.

As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Allegiance’s receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.